I have been purchasing Microsoft products all my life, from IPhone 5-5c-6-6+ and now the IPhone X". I have been totally satisfied with all my IPhone's until the IPhone X. I did the pre-order for the IPhone X through my service provider AT&T and recieved the IPhoneX the beginning of December. Upon opening it I was immediately stunned at the small size. The operation of transferring my information from my old IPhone to the new IPhoneX was really great, but really screwed up my Contacts. I use several email addresses and when it came to downloading my mail, let's just say it was all messed up. The phone shuts off intermintantly, it over heats, flash doesn't always work, and how long will the finish on the rim stay nice with the oils from our hands. I have a screen and case protector on the IphoneX. I noticed yesterday the screen had cracked from the heat. I had insurance through Assurin from AT&T on the IPhone X but my cost is $299, so now I have spent over $1,400 for the most expensive IPhone ever and the most disappointing. I know why people are buying droids. I used to feel special owning a IPhone, now I feel stupid for buying it. I now owe a lot of money on this IPhoneX and wish they would take it back and pay off my IPhoneX.
The iPhone is an Apple product and only they warranty the phone. Contact them directly for a warranty replacement.
It is up to you to create a back up to a computer or buy extra iCloud storage if needed to back up completely. Neither ATT, Apple or Microsoft is responsible for your data.
Im not an iPhone fan, but they produce quality devices and have an excellent warranty. But you have to take them up on the warranty, not wait for a phone to crack under overheating.
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