Former Community Manager
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10.4K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
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Maloneygilbert
Contributor
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1 Message
7 years ago
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
If you didn't get an email, you never verified and unlock will be canceled in 24 hours.
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RCastillo15
Contributor
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1 Message
7 years ago
Thank you
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jione924
Contributor
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1 Message
7 years ago
I attempt to unlock my apple iphone 6 on at&t website and submit some documents, but i got an email saying that they cannot unlock my phone because it is not a consumer device... i do not know what it means. Does it mean that I would never unlock my phone?
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yieksel
Tutor
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6 Messages
7 years ago
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yieksel
Tutor
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6 Messages
7 years ago
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itszeebitsy
Former Employee
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51 Messages
7 years ago
Device requirements for ALL requests
Devices must:
*Be designed for use on, and locked to, the AT&T network. (Questions? See Device unlock support)
*Not be reported lost or stolen
*Not be involved with fraudulent activity
*Have all service commitments and installment plans completed and all early termination fees paid in full
*Not currently be active on a different AT&T customer's account
Not an AT&T customer?
If you don't have an AT&T wireless account for the device you're unlocking, the device still must meet all these requirements.
https://www.att.com/esupport/article.html#!/wireless/KM1008728
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MannyD
Contributor
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2 Messages
7 years ago
Bought a prepaid AT&T Go Phone 32GB IPhone SE from Best Buy 4 days ago paying FULL price. Talked to AT&T customer service rep asking how to unlock the phone to be able to use overseas as I am travelling. The rep advised that either request to unlock online which can take up to 2 working days or go to an AT&T store which can take care of the issue within 1 hour. I requested it online but still haven't received any response back regarding how to unlock. Any advice?
Regards
Manny
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
You are probably not going to get your unlock request approved. Since you bought the iPhone SE gophone, you likely did not pay full price. The iPhone SE gophone is priced lower than standard SE models and has a requirement for 6 months gophone service before it will be unlocked. If you bought the phone just for international travel, your best bet is to return it and buy an already unlocked phone.
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MannyD
Contributor
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2 Messages
7 years ago
I paid $199.99 which is the same price AT&T is asking for in the store as well as on their website. Also, I have the entire chat conversation transcript I had with AT&T rep who said "Yes, you need to have the service for 6 months, but if you are travelling overseas, you can ask to get it unlocked at an AT&T store or online". That's why I asked to get it unlocked online.
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