12-09-2014 1:08 PM
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
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04-21-2017 2:55 AM - edited 04-21-2017 6:01 AM
Got email fron AT&T with confirmation link
The link leads to the page that has no confirmation details
And when i check status i see message "Your unlock request is on hold until we receive your confirmation."
Is there any solution?
04-21-2017 6:01 AM
I'm from the Philippines and my new iPhone 7 was a gift to me but it's locked with AT&T. I would like to unlock it but the link does not work. Can anyone lead me to a different link?
04-23-2017 9:57 AM
04-23-2017 10:07 AM - edited 04-23-2017 10:07 AM
Not enough information. But I don't see how carrier unlocking it will have any effect.
Why is it disabled? Disabled iPhone usually indicates the locksceen passcode was entered wrong multiple times and is locked him out.
Is he the original owner? If not, is the original owner available. iCloud lock can only be removed by the person who locked it. Not ATT or Apple.
04-23-2017 10:13 AM
04-23-2017 2:36 PM
I'm having an issue with unlocking two of my iPhone 6's, both were purchased a couple of years ago at a AT&T store,
when I submit to the unlocking portal, after about 20 minutes, I get the status of being denied
"Your unlock request was denied because the account information doesn’t match our records."
I have triple checked the information, everything is accurate. Yet I am still denied.
Where should I go from here? I sent a PM to @ATTMobilityCare
regarding this, with account information.
Any advice would be appreciated.
04-24-2017 7:17 AM
the same problem here.
Until 21st of April, 2017, all prepaid/gophones could be unlocked by using AT&T device unlock portal.
Starting from that date, all requests are rejected by stating this reason:
We can’t unlock this device because it hasn’t been active for at least six months of paid service.
That's kind embarrassing, really. Previously we could do it and now it is rejected.
I would like to hear from some technician from AT&T, can we expect any sign of reversal ? Is it going to be fixed somehow?
04-24-2017 8:01 AM
Yes, my son forgot his passcode & did multiple passcodes resulting in being disabled & locked out. We are the original owners, purchased thru our AT&T account.
Per Apple.... https://support.apple.com/en-us/HT204306