Former Community Manager
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10.4K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@cllauer Did you have it on AT&T postpaid or GoPhone?
Did you buy it from AT&T? Did you ever have the device replaced?
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cllauer
Tutor
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4 Messages
7 years ago
We have a typical wireless plan- the phone is all paid off and all the other phones on the plan were able to be unlocked.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@cllauer Sometimes the new IMEI numbers don't get passed over to AT&T properly in those cases.
I'd message @ATTMobilityCare and politely explain the situation.
Please let me know how it turns out so I know whether to suggest this again to somebody...
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td2017
Contributor
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1 Message
7 years ago
February 22, 2017 a request has been put in to unlock my device. the status could not be checked because website is not functioning properly and now have to wait even longer for phone to work. att service has been good over the past 10 years but i guess when you move to another carrier they do not care anymore!
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Lukas1214
Contributor
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1 Message
7 years ago
Your unlock request was denied because the account information doesn’t match our records.
I don't have the funds to buy a whole new phone. My job requires my communication between elements and I've already been in country for a month.
What can I do to fix this!?!?
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Tin0428
Contributor
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1 Message
7 years ago
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fifidomo
Contributor
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1 Message
7 years ago
one line completed second line won't unlock. spoke to Apple they said ATT didn't complete the unlock process on the second line correctly. i keep getting Sim card not supported message.
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cllauer
Tutor
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4 Messages
7 years ago
We have paid off all of our phones and are not currently under any contracts and attempted to unlock the phones on our account. After completing the online unlock request, we were told that our request was denied because "Your unlock request was denied because the account information doesn’t match our records" the account information was entered correctly. What can I do to get these phones unlocked?
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cllauer
Tutor
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4 Messages
7 years ago
Thanks for you help! I've messaged, but haven't heard back yet - will make sure to update you when I do!
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
FYI, It could easily be days before you get a message back.
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