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12-09-2014 1:08 PM
12-09-2014 1:08 PM
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
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12-09-2014
1:09 PM
- edited
11-17-2017
8:13 AM
by
ATTCustomerCare
12-09-2014
1:09 PM
- edited
11-17-2017
8:13 AM
by
ATTCustomerCare
Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network.
AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.
How To Request A Device Unlock
Business customers can request an unlock code for a business device Here.
Note: AT&T cannot unlock devices from other wireless carriers.
To check status of your request
General Requirements for All Unlock Requests
Important:
AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
Rethink Possible
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12-10-2014 6:07 AM
12-10-2014 6:07 AM
12-10-2014 6:11 AM
12-10-2014 6:11 AM
You will have to submit unlock request through the online form. If the phone does not belong to you, then you will have to find out who the owner of the phone is, and ask the owner to request the unlock request with att.
12-10-2014 6:16 AM
12-10-2014 6:16 AM
12-10-2014 6:19 AM
12-10-2014 6:19 AM
Hi @shahrukh
You can still submit a request even if you never had an AT&T account. See the information above and use the link to the online unlock portal to get started.
Thanks,
Dmitriy
Rethink Possible
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
12-10-2014 7:59 AM
12-10-2014 7:59 AM
12-10-2014
8:03 AM
- edited
12-10-2014
8:54 AM
12-10-2014
8:03 AM
- edited
12-10-2014
8:54 AM
im a business customer, spend around $6,000 every month, and no doubt that ATT covers my necessity while abroad, however when asked to provide unlock for iphones they really are a pain, that makes me move to others carriers such as tmobile, since they have no restrictions in unlocking the phone at no problem, Ive been a customer for many years and I find this "unable to unlock" a sort of pushiment towards our loyalty, I mean I even researched if these was under constituion and Ive found out recently: "
President Barack Obama signed a bipartisan bill into law Friday that aims to make it easier for consumers to change their cell phone service providers without paying for a new phone.
The bill, known as the Unlocking Consumer Choice and Wireless Competition Act, reverses a decision made by the Library of Congress two years ago that said it was illegal for consumers to "unlock" their cell phones for use on other networks without their service provider's permission." under DMCA S.517 Why Att keep their unfair policy?
I called ATT and they simply told me that the phone must be in the account for at least 60 days
12-10-2014 8:16 AM
12-10-2014 8:16 AM
you have to request the unlock through online form. Or you can try call customer service at 18003310500 to get one of the rep to help you.
12-10-2014 8:17 AM
12-10-2014 8:17 AM
Im assuming you have an international SIM? It doesn't sound like it was unlocked. So get an unlock code and place another carrier SIM into the iPhone and restore via iTunes to unlock the iPhone.
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