Tutor
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2 Messages
iPhone 8 and voicemail custom greeting not working.
Every time I try to create a custom voice mail greeting (on an iPhone 8), it either reverts to "default" greeting after I recorded and saved a custom greeting or I get an error 1035. I've also tried setting up the greeting via calling my voice mail, and that didn't work either, nor did "resetting" network settings on the iPhone.
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ATTHelp
Community Support
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231.4K Messages
5 years ago
Hello @patrickmSB,
We can definitely provide you with some additional troubleshooting steps for this issue that you're experiencing while trying to save a custom voicemail greeting. Have you tried Disabling Wi-Fi on your iPhone 8, and recording your custom greeting over mobile data instead? Mobile Internet is a foundational feature required for Visual Voicemail to function. Once you've confirmed mobile data is working, please remember to turn Wi-Fi back on to help manage your data usage. If you're still having issues, we recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.
Sean, AT&T Community Specialist
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patrickmSB
Tutor
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2 Messages
5 years ago
I think I solved my own problem:
I called into my voicemail, and tried to change the greeting to no avail. After a few attempts, I realized that I had had an "extended absence" greeting in effect. Once I switched to a "custom" greeting, I was able to record and activate a custom greeting.
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