We'd love to assist you with unlocking your device! In order to do so, head on over to our Device Unlock Portal. Here, you will be able to submit an unlock request on the unlock a device tab. Once you've done so, you can click on the check an unlock status tab to view the current standing of your unlock. If you run into any issues with unlocking this device, please let us know!
Collin, AT&T Community Specialist
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