The new iPhone 15
CSMZ714's profile

Teacher

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14 Messages

Friday, September 16th, 2016 9:40 PM

iPhone 7 plus black 128gb

This is probably the most asked question. I've been with AT&T for over 13 years now probably another 20 years throughout my career move where is was available. Here's my issue, I've been using apples iPhone since he 3GS mostly used Apple Store after the iPhone were sold and used with other carriers. Last Friday, like a lot of folks did, I woke up at 3 am, like I normally do for apple launches. Instead of using Apple Store like I've done years after year, I tried something different, I used AT&T on line to order. I had secured 2 black iPhones 7 plus by est 03:30 and got a visual conformation that they'd be delivered on the 16th. At around 1230 that day I receive to confirmations with shipping dates of 23-30 sep. what happen to my order between 0330 and 1230. They've had a status of preparing to ship since the 10th. Ive Calle and a CS rep told me the were in a warehouse getting prepared. Can someone from AT&T hierarchy answer my question? This is the First time since the 3GS I'm not getting the iPhone on the launch day? WHY?  Dan, from vine grove ky.

Community Support

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230.4K Messages

8 years ago

Hey there @CSMZ714!
 
My apologies for the trouble you’ve had with the shipping dates on those iPhones! I know you’re eager to get your hands on that sweet tech, so anyone would be frustrated by a delay like that!
 
Changes in the shipping date are usually caused by adjustments in the available stock of the phone, it would be difficult to say exactly why this happened to you in the specific way it did, I’m sorry for that!
 
Some people prefer to check local stores for stock, cancel their online order, and obtain the phone at the store. This can sometimes be faster due to the separate stock pools we have for different sales channels.

I apologize for the frustration this has caused you! Thank you for being a part of the AT&T Community!

Tim, AT&T Community Specialist

Teacher

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14 Messages

7 years ago

I got mine from a local store in Elizabethtown, KY on Saturday the 17th. The phone is my wife's. Glad I canceled mine because I when with the black iPhone  7 256gb.  I'm glad I went that way because the sales person we extremely professional and helped me tweet my account which I've been trying to do for over a year. I know things happen, but this was a first for an apple launch.  I am satisfied with the outcome and will continue using AT&T as well as Direct TV.  I am satisfied and accept the solution. 

Teacher

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23 Messages

7 years ago

I ordered my phone under the preorder process and my status is still showing preparing to ship. Can someone tell me what the reason for this is? It's been about 10 days

Teacher

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14 Messages

7 years ago

My wife's iPhone plus black 128 has finally ship and will deliver Monday. It was always preparing to ship except the very first message which stated delivery on the 16th. I was able to pick up a iPhone 7 black 256gb on the 17th at a local store. I'm glad I canceled mine and went to the smaller version, I was on the the fence for both.

Community Support

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230.4K Messages

7 years ago

Hey @ggladney2468!

 

Thanks for reaching out! If it’s still in this status, then they may be awaiting further stock, in order to ship your order out to you!

 

All the best!

 

Tim, AT&T Community Specialist

Tutor

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8 Messages

7 years ago

I ordered an iPhone 7 Plus 128gb matte Black on 9/15. Shipping dates shows -10/20 to 10/27. Anyone who received earlier ? Any chance to see surprise email from AT&T about early shipement ?? Eagerly waiting to get hold of my new iPh + soooooon !!

Tutor

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8 Messages

7 years ago

I am not sure why text from *6737# giving status as "backorder" and online order status says "preparing to Ship".
What does that mean....
Would I be getting my iPh 7+ 128GB MB sooner than my original shipment dates 10/20-10/28 ??

Teacher

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32 Messages

7 years ago

Hello everyone,

 

I ordered my phone on Sep 15th.  I got the initial estimated delivery dates for Nov 25-Dec 2; I received an e-mail last Thursday (Oct 13) stating that my order will ship earlier than promised, so the new estimated delivery dates are Nov 3-Nov 10.

 

If it holds true, my phone will be shipped about two to three weeks earlier!  🙂

Contributor

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1 Message

7 years ago

My sister and bought her 7plus 128gb and got it less than a week later. *ordered on 10/7 and received on 10/12* I bought mine on 10/14 and they are estimating del in Dec. Then the next day the local store we go through announced they have more in stock. Wish I wouldn't have ordered now.

Teacher

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32 Messages

7 years ago

Hello everyone!

 

@BNoWah,  that was fast!  Good for her.  🙂  I ordered mine on Sep 15th and my account has now been charged, so I should have the shipping info any day now.  🙂

 

It seems that they are receiving the phones quicker and in turn, shipping them quicker, so don't lose heart.  🙂

 

 

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