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iPhone 7 phone calls and loss of audio


iPhone 7 phone calls and loss of audio



I have had my iPhone 7 since it got released. In the last 1-2 weeks, I started having a lot of problems with calls. I either get "call failed" errors or the audio gets lost (I can't hear the other person / they can't hear me.) The problem appears to be growing.


I would appreciate your help!



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Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎12-28-2018 11:11 AM

Re: iPhone 7 phone calls and loss of audio

Hi, @RTiPhone,


We can understand your distress. Try a restart to set things right, Press and hold the Volume Down and the Sleep/Wake buttons until you see the Apple logo, then release both buttons. If you iPhone is still having issues with calls after that, check to see if the iOS has been updated and, if not, update it.


If the iOS is up to date and you're still having issues, sign into your myAT&T account and use the AT&T Troubleshoot & Resolve Tool to check your iPhone. Follow the steps provided to find the cause and resolve the issue. let us know if this helps.


James, AT&T Community Specialist

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