iPhone 7 and iOS 10: Let's Chat About It

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Employee

iPhone 7 and iOS 10: Let's Chat About It

iPhone Launch.PNG

 

 Hello Community!

 

As you all have heard by now, the iPhone 7 is coming Smiley Happy.  As a lifelong iPhone user, I always look forward to these launches.  As part of the Community team though, this is my first time being able to have a great discussion with all the other fans out there.  I wanted to start this thread to be able to get the community together and make this the best iPhone launch ever!

 

For those that are curious, my name is Tim and I have been with AT&T for 17 years now.  You might know me from such handles as @ATTMobilityCare and @ATTTimCS.  I actually started when I was 19, and still see myself as 19, not 36 Smiley Happy.  I am an avid gamer, and love technology.  My other big passions are movies and my daughters.  I have turned them both into gamers at this point lol.  We have iPhones and iPads throughout the house so these OS updates and device launches are pretty exciting around our house.

 

What are you most excited for?  Have you already preordered?  I will try and be a pretty active participant in the discussion and answer questions and concerns when I can.  With that said, I also want this to be a great place where other fans can talk and share their thoughts!

 

See below for some of the most helpful links and let’s get started.

 

Thanks so much,

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 88
Employee

Re: iPhone 7 and iOS 10: Let's Chat About It

Let’s get this party started!

 

Here are some of the most common links for questions that the community is inquiring about.  Do you have other helpful links you would like to see on this list?  Let me know!

 

iPhone 7 Trade in Offer Details and Process

 

iOS 10 Software Update Details and Information

 

How to use your New iPhone 7!

 

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 88

Re: iPhone 7 and iOS 10: Let's Chat About It

Do you know any details pertaining to the update?

Message 3 of 88
Employee

Re: iPhone 7 and iOS 10: Let's Chat About It

Hi @InquisitveVee, what update are you referring to?  If you mean the iOS 10 update, I can definitely help you with that Smiley Happy

 

You can view all the details here, or here is a quick view of what is coming!

 

What iPhone versions will be supported?

  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone SE
  • iPhone 5s
  • iPhone 5c
  • iPhone 5

 

What are the new features?

 

  • Multilingual typing - Now you can type in two languages at the same time without having to switch between keyboards.
  • Apple Pay on the web - Shopping online is now faster, safer, and more private than ever. Just browse, then pay in your browser.
  • Search Photos - Search your photos by the people or things in them, like a beach, a football game, or a puppy.
  • Rich notifications - View photos and videos or respond to a message right in your notifications.
  • Contextual predictions - Typing is quicker and easier than ever. When you type something like “I’m available at,” the free time in your calendar pops up as an option.
  • Raise to wake - Simply pick up your iPhone to wake it up. Your notifications will be there waiting for you.
  • Many updates to personalization - Add new Emoji's, Graphics, and Interactive options as well in iMessages
  • Improvements to Maps, News, and Apple Music plus a lot more!

 

Thanks

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 88
Contributor

Re: iPhone 7 and iOS 10: Let's Chat About It

My daughter has the iPhone SE and did the iOS 10 update. It is now stuck with the iTunes icon and a picture of a charger cord. We plugged it into the MacBook and connected to iTunes. Tried everything there that came up...including a factory restore. Nothing. Still the same screen on her phone. Can you help please?
Message 5 of 88
Employee

Re: iPhone 7 and iOS 10: Let's Chat About It

Hi @GodsGirl77,

 

That happened to me a few years ago with one of my iPhones, so I totally understand the frustration.  Thankfully it is fixable!

 

Please take a look at Apple's support article.  Basically, although rare, sometimes an issue can occur when updating an operating system.

 

If you need further assistance, please send a PM to our @ATTMobilityCare team to further assist!

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 88
Tutor

Re: iPhone 7 and iOS 10: Let's Chat About It

@ATTTimCS Are the shipping dates accurate for the iPhone 7+? I ordered the 7+ Jet Black 128GB at 1:55 AM before the thing was even supposed to be for sale, yet I have ship dates of October 13-20. Those dates are atrocious, even with that being the "rarest, most desired" model given how soon the preorder was. Is there any hope it could be here Friday? Im going to a concert next week and i'd really like to take pictures with the awesome new camera. Would I get an email with tracking if it were to ship, or is it just a hope and pray situation?

Message 7 of 88
Teacher

Re: iPhone 7 and iOS 10: Let's Chat About It

Last year when I replaced 3 of the 6 lines I have the phones activated okay with correct numbers but a couple of days latter I noticed within the app that they were placed in a NEW separate plan which resulted in my cost doubling. It took several calls to get corrected.

 

I am going to do  same thing this year and hope I don't run into the same issue. Should I swap sims in the phones rather than having at&t activate?

Message 8 of 88
Employee

Re: iPhone 7 and iOS 10: Let's Chat About It

@Clayp711

 

My apologies for the delay on your shipment! For the most part, these shipping dates are accurate.  However, you will get a shipping confirmation email when it ships out with tracking info!

 

If other orders before yours were cancelled, this could potentially decrease the wait time for shipment.  There isn't a guarantee that any orders will be cancelled in this way though.

 

I’m sorry to say you will likely not receive it in time for the concert. I wish I had better news, but unfortunately the demand is just that high for this device.

 

Tim, AT&T Community Specialist

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 88
Employee

Re: iPhone 7 and iOS 10: Let's Chat About It

@jedware

 

That sounds incredibly frustrating, and I'm glad it was able to be resolved.  Regarding your question, it's definitely personal preference.  Whether you swap sims or have the store do it, I always recommend making sure myATT is updated with the right IMEI after you have the phones you want.  That way you don't have any issues with rate plans or insurance later.

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 88
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