iPhone 7 Voice Mail Issues

Hello @nlabran!

Thank you for joining us here in Community Forums! I will be happy to share some suggestions to resolve your voicemail issue.

Do you use visual (view and read) voicemail, or basic (call and listen) voicemail? With Wi-Fi off, do you also have Cellular Data enabled in your Settings? To check both of those settings, you can check out our Device How To page. Be sure to select your make and model.

Most of the time, the issue is in the phone settings. If you check out our Troubleshoot page online, it will guide you through more advanced steps to fix the issue. \

Let us know how it works out for you. Have a great rest of your week!

Shenoah, AT&T Community Specialist

Hi, thanks for your reply. I am using visual voicemail. The problem happens when I use either wifi or cellular data. I am on wifi much more than cellular. I tried to use your links to check my settings and I still couldn't find them. The links just took me in circles. I dont really know what settings I'm actually looking for. Am I looking for the cellular data setting? I know where that is. Should that be turned on or off? Will that make a difference? Like I said, the issue happens on both wifi and cellular data and it doesn't happen 100% of the time.

Hello, @nlabran!

Thank you for contacting us again as well as for trying to use the Troubleshoot tool to resolve your issue!

To correct the intermittent problem, I would recommend resetting your network settings in the phone. You can complete these steps by going to Settings>General>Reset>Reset Network Settings. Please be aware, doing the network reset will require you to input any saved Wi-Fi passwords again.

Please let me know if this works for you!

Shenoah, AT&T Community Specialist

Ok, I'll try that. This isn't going to completely reset my phone is it? Will I lose any data? I will back up my phone as a precaution, but am I going to have to do a full restore after this?

Thank you!

Hello @nlabran!

Great question! When you reset your network settings, you will not lose any data whatsoever. The WI-FI passwords will only be erased, since the network is going to be reset.

You can definitely back up your phone as a precaution. I always recommend backing up your phone regularly just in case!

In regards to your data question earlier, yes the Cellular Data in Settings > Cellular > Cellular Data, it should be enabled.

Let me know how it goes, have a good weekend!

Shenoah, AT&T Community Specialist

I tired the network reset. No luck. Problem still occurs on both wifi and cellular data. 

My problem still exists. even after resetting the network settings. Any other suggestions? Btw, I have since updated to OS 10.2. No change in this issue.

Hello @nlabran!

Thank you for trying the steps I recommended! I appreciate your prompt feedback on this matter.

To go further, we will have to check out your account settings in order to get to the bottom of this issue. I invite you to please send us a personal message at @ATTMobilityCare. Please include your full name, phone number, and a good time to reach you at.

I look forward to hearing from you! Have a good week.

Shenoah, AT&T Community Specialist

I started this thread almost 2 months ago. My problem still exists and @ATTMobilityCare has not replied to my issue beyond the inital, "Thank you, we'll look into it" reply. Is anyone working on this at all?

Thanks!

Hello there @nlabran!

Thank you for letting us know you have not yet received an update. We definitely do not want you to feel forgotten.

It can take a while for your message to appear in our inbox. Upon checking my side, I was unable to locate your message. May you please send us another private message to @ATTMobilityCare? Please include your full name, account number, phone number and a good time to contact you back.

I appreciate your patience greatly and I look forward to working on a resolution together! Have a good day!

Shenoah, AT&T Community Specialist