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iPhone 7 Order Confirmation and Status

Contributor

iPhone 7 Order Confirmation and Status

was able to pre-order with no problem.. then after a few minutes got an email that order was not processed. but its says that its still pending ... did anyone get this confirmation email?

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Message 4 of 216

Re: iPhone 7 Next plan vs iPhone 7 ship date

I have received an order confirmation for my iphone 7 pre order as of yet...through email. Is this normal?
Message 1 of 216

HAVENT RECEIVED ORDER CONFIRMATIONFOR IPHONE 7 plus

I haven't received order confirmation via email from at&t as of yet....is this normal or is there a delay in this process?
Message 2 of 216
Contributor

Web page crashed, lost my order AND upgrade ?!?

Att your web page crashed and now I lost my order for iPhone 7 plus and my upgrade eligibility what's up with that nonsense
Message 3 of 216
Tutor

Duplicate Order

Nervously I placed an order twice because ATT's app let me do so... I just wanna make sure one or both doesn't get canceled --- please help
Message 5 of 216
Community Manager

Re: Iphone order pending but unable to process

Hello @bimmergirl

 

I'm very sorry you're getting some confusing information. Our team will be happy to check your order status for you as soon as possible, there might have just been a glitch with the confirmation email. I have created and escalated a case for you and one of our specialists will be contacting you shortly to assist. In a meantime, please feel free to send me a private message or post here if you have any other questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 216
Tutor

Re: Iphone order pending but unable to process

That is strange my order went through without problems contact support to see what is going on

Message 7 of 216

Re: Iphone order pending but unable to process

My iPhone 7plus was in my cart, I entered all of my billing information and then got an error message saying AT&T's website was down. I received no order confirmation number and no order confirmation email. I attempted again, but the AT&T site wouldn't even load, so I just decided to submit my order through Apple's website. Now, I'm extremely confused because my bank account shows a pending payment to AT&T. I tried to call and check the status of my AT&T order. When I call, it says my order has been received and is being processed. However, when I try to check the status online, it says there is nothing to be found. My order through Apple went through with no issues. Now I'm terrified that AT&T's "glitch" is going to cause me to end up paying for 2 iPhones. And of course since I have zero confirmation info from AT&T, I can't check anything. This is a nightmare. Please help. @ATTDimitriy
Message 8 of 216
Community Manager

Re: Iphone order pending but unable to process

Hi @abperry729

 

Thank you for posting. We'll be happy to check on it for you and if there is an issue, our team will correct it, please don't worry. Please send us a private message by clicking here (you will need to log back into the Forums, please don't reply to a forums notification email this post generates). Please include your full name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 216

Re: Iphone order pending but unable to process

Thank you @ATTDimitriyCM
Message 10 of 216
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