The new iPhone 15
PunchTop's profile

Tutor

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4 Messages

Sunday, September 21st, 2014 4:52 PM

iPhone 6 not connecting to LTE

I upgraded from a 4s to a 6 on Friday. My restore went perfect but my iPhone 6 has yet to connect to the LTE network. My partner has a 5s and at home and other places it on LTE while mine just says 4G.

I've played with the cellular setting and have checked on the LTE setting. Power cycled the phone many times, turned airplane mode on and off and cellular data. Still only on 4G.

How can I fix this?

Accepted Solution

Official Solution

Community Support

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15.2K Messages

8 years ago

Dear Community Members!

 

Thank you all for the great question and discussion on this topic. Depending on the type of phone you have upgraded into, many of the newer smartphones are indeed set up to be 4g LTE compatible devices. As mentioned by @lizdance40, there can be a few things that can affect the LTE from not displaying on the phone – the area you are located in not having LTE coverage, the SIM card, or incorrect provisioning on the account.

 

To check and see if you are within 4G LTE coverage, you can locate your market by visiting AT&T Maps on the AT&T website. Once on this webpage, you can search by address, ZIP code, country, or landmark. Make sure to switch the Domestic indicator under the Wireless Coverage Type to Data for best results.

 

When getting a new device or make a change to the account plan, you have the option of getting a new SIM card. The SIM card itself will carry the LTE compatibility. To verify that the SIM card is going to work with 4G LTE data, you can check here. To get a new SIM card, you can go into any AT&T Company store location or ordering one through our support channel. You can locate a nearby store location by clicking on Store Locations & Appointments. Great thing about getting one in the store is you can have the service tested for you before you leave!

 

Once you have the new SIM card, we definitely want to make sure that it is provisioned on your account with the SIM card number and IMEI number of the device.

 

If you would like to order a new SIM card, confirm whether your account is provisioned correctly, or to verify if you are in an LTE coverage area, please don’t hesitate to reach out to us through our Contact Us website.

 

Thanks so much, and please send us a Private Message if you have any further questions or concerns on this topic.

 

Tim, Community Specialist

Tutor

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10 Messages

9 years ago

Same issue for me.

 

Link to my post.

ACE - Master

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10.2K Messages

9 years ago

Do you change to the LTE version of your plan when you got your iPhone 6?  IIRC, there are LTE version of the plans that are the same and cost the same as the regular plan, but they have to set your data plan to the LTE version in order for LTE to work on the phone,

Tutor

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10 Messages

9 years ago

Yeah, according to support and my info page I have the 4G LTE plan.

Tutor

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4 Messages

9 years ago

It shows in my plan I have 2 GB of 4G LTE

Tutor

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4 Messages

9 years ago

Just to be clear, this is NOT solved and still an issue.

Contributor

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3 Messages

9 years ago

Same here, no LTE at all, 4G comes and goes, so far I'm pretty disappointed with the new Iphone and ATT. Called them twice, no fix.

Contributor

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3 Messages

9 years ago

just got the problem fixed, go to AT&T wireless support chat - technical support, they'll fix it for you

Tutor

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4 Messages

9 years ago

Thanks babartek, I'll try support when land and get to my hotel

Tutor

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10 Messages

9 years ago

I'll give it a shot. Thanks!
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