09-21-2014 9:52 AM
Solved by: Go to Solution.
- edited 09-22-2014 7:30 PM by Phil-101
Thru the web chat support a technician Tyler helped me out and got it going! He is a star!! Outstanding!
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
10-06-2014 2:13 PM
So, just web chatted with an AT&T tech support guy.
He said that 4G=LTE and so if it shows 4G on the phone, then I'm good.
I largely believe this to be nonsense, but haven't got a footing to disagree.
Can anyone explain, loosely, what the resolution was? Something that I could use should I actually attempt to contact AT&T again?
05-15-2015 7:20 AM
I have the same issue and just spent hours chatting with tech support and when they could not figure it out they said, there was an outage in my area and i said well for how long? and they said they don't know but they will resolve it.
I believe they are cheating people to 4G instead of 4G LTE and getting away with it.
completely disappointed with AT&T, switching at the first change i get.
If anyone has an idea o how they fixed it for you, please repost.
05-15-2015 7:32 AM
05-15-2015 7:56 AM
Yes, i just went through that a few weeks ago, my wife has the same phone and she gets LTE while i don't standing next to each other.
I understand the disclaimer but the phone disconnects from the network without moving it, i can get LTE but no true data, meaning nothing works over data, or 4G if a place a call and no service with the phone in the same exact location withing one hour.
I'm more disappointed that they now have an outage after hours of conversation.
i can't help to feel that they are blaming the one thing that is out thier hands; thus, shedding the responsibly for the failure.
08-21-2015 6:36 AM
07-13-2016 12:59 PM
Dear Community Members!
Thank you all for the great question and discussion on this topic. Depending on the type of phone you have upgraded into, many of the newer smartphones are indeed set up to be 4g LTE compatible devices. As mentioned by @lizdance40, there can be a few things that can affect the LTE from not displaying on the phone – the area you are located in not having LTE coverage, the SIM card, or incorrect provisioning on the account.
To check and see if you are within 4G LTE coverage, you can locate your market by visiting AT&T Maps on the AT&T website. Once on this webpage, you can search by address, ZIP code, country, or landmark. Make sure to switch the Domestic indicator under the Wireless Coverage Type to Data for best results.
When getting a new device or make a change to the account plan, you have the option of getting a new SIM card. The SIM card itself will carry the LTE compatibility. To verify that the SIM card is going to work with 4G LTE data, you can check here. To get a new SIM card, you can go into any AT&T Company store location or ordering one through our support channel. You can locate a nearby store location by clicking on Store Locations & Appointments. Great thing about getting one in the store is you can have the service tested for you before you leave!
Once you have the new SIM card, we definitely want to make sure that it is provisioned on your account with the SIM card number and IMEI number of the device.
If you would like to order a new SIM card, confirm whether your account is provisioned correctly, or to verify if you are in an LTE coverage area, please don’t hesitate to reach out to us through our Contact Us website.
Thanks so much, and please send us a Private Message if you have any further questions or concerns on this topic.
Tim, Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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07-28-2016 3:46 PM
HI! I know the answer. Go to Settings. General..Go all the way to the bottom and Hit "Reset >" , then, Hit Reset Network Settings, your phone restarts and you are back on LTE!!!!!!
04-10-2017 7:19 AM
I too had this issue and turns out that if you do not update your IMEI number and SIM number on your gophone/ATT account you get a 4G signal. Once you update these information on your account it should start showing up LTE signal.