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iPhone 6 Plus unlock

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iPhone 6 Plus unlock

Good afternoon, tell me how to untie the phone from the operator?

imei: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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Message 1 of 8
ACE - Professor
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎01-18-2018 6:26 AM

Re: iPhone 6 Plus unlock

@sanyarusnak93  Below is the link to start your request to unlock your phone.  You must meet all requirements to unlock your phone.

Requirements for unlocking AT&T phones, tablets, and mobile hotspots.

  • Your device isn't reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn't active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days. Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you're military, we'll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won't have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.

https://www.att.com/esupport/article.html#!/wireless/KM1008728

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Message 2 of 8
Administrator

Re: iPhone 6 Plus unlock

Hi @sanyarusnak93,


I completely understand how important it is to have your device unlocked and am happy to provide assistance with this!


If you still need help unlocking your device, please send me a private message @ATTCares containing a detailed description of your issue. Please feel free to include any helpful relevant information. I look forward to hearing from you!


Have a great rest of your day!


Geovanni, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 8
Contributor

Re: iPhone 6 Plus unlock

I am trying to unlock an ATT iphone that I bought on ebay. Can you help?

ED

Message 4 of 8
Contributor

Re: iPhone 6 Plus unlock

I have an iPhone 6 Plus that I have paid off and am trying to unlock. Every time we enter the ime it says the phone is not paid off. I have gone to at&t 3 times now to be told that yes the phone is paid off. I need more assistance. Can anyone help me??? 

Message 5 of 8
Contributor

Re: iPhone 6 Plus unlock

My daughter has an Iphone 6 Plus bought from the Apple Store in Allentown, PA. She has an AT&T Prepaid SIM and has requested the UNLOCKING of her device in April, a link was emailed to her which she has followed without any success. She is currently in China and yet the phone is still not unlocked. AT&T had NO right to lock the phone and she now has to struggle without a phone whilst doing an internship in Shanghai. Can someone please urgently get back to me as a think the incompetence from AT&T is appalling in sorting out a very minor issue for which AT&T had no right in the first place

Message 6 of 8
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Re: iPhone 6 Plus unlock

this is pitiful dealing with the same thing need help no response to my request been 3 days

Message 7 of 8
Contributor

Re: iPhone 6 Plus unlock

and for those of us that meet all those requirements and for some reason can't get it unlocked (inaccurate account relation to MEI number .... what do WE do). Seems like there are a lot of us out there. My phone isn't stolen...it's been in my possession since I left an ATT store... now what?

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