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iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Contributor

iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I am trying to unlock my phone as I am moving abroad tomorrow. When I try, AT&T states that the IMEI number doesn’t match my device. I’ve checked it 10 times; this is not an error in mistyping the number. I’ve contacted AT&T in person and over the phone and it seems as though nobody can help me yet. 

 

The phone one is paid off and I’m the account holder. This is very odd- please help!

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Message 1 of 5
ACE - Sage

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Was your phone replaced?

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Hey - yes actually it was replaced about a year and a half ago after I lost my original iPhone 6

Message 3 of 5
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Same issue.  I had my iPhone 6 Plus replaced under warranty in the Apple store.  IMEI number not recognized by AT&T Unlock Portal.  Multiple calls to AT&T and they can't/won't unlock.  Apple insists they don't lock/unlock phones and so I'm stuck on purgatory here with no hope.

Message 4 of 5
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Did you ever get a resolution?  I have the same problem and going in circles with AT&T

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