AT&T Community Forums

iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my 2 iPhone 6 devises because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:

"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."

both iPhone devices have been replace by the insurance IMEI number and it is correct on both The devices, gives me the same correct number either when I look it up through devices settings or when I dial *#06#. This iPhone - purchased through AT&T

I really need to unlock those phones. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?

Thanks in advance for any help.

Responses

ATTHelp

Community Support

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231.4K Messages

6 years ago

Hi @leo0723,

Thank you for visiting our Community Forum's. Having your device unlocked offers many benefits! I'm sorry to hear you're experiencing trouble with having this done. It's my pleasure to help!

I definitely want to take a look into your unlock request. Can you please send me a private message to @ATTHelp including any details regarding this unlock? Thanks so much for your time.

Please let us know if you have any further questions or concerns! Have a wonderful day and a great New Year!

Jess, AT&T Community Specialist

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david1689

Contributor

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3 Messages

6 years ago

Did you get any resolution on this? I am having the same issue. I have a ticket in on this but still waiting to hear back. Thanks!

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rlakkaraju23

Contributor

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1 Message

6 years ago

Hi @ATTHelp,

I am also getting an error while unlocking iPhone 8 device. I have paid off full device installment plan(PostPaid). I am current ATT Customer. Please resolve the issue asap.

Error: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.

I have sent Private Message to @ATTHelp but no response.

I have opened a case/ticket with ATT but still no response back from ATT.

Thanks

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