- edited 12-26-2017 7:52 PM
I can't unlock my 2 iPhone 6 devises because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:
"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."
both iPhone devices have been replace by the insurance IMEI number and it is correct on both The devices, gives me the same correct number either when I look it up through devices settings or when I dial *#06#. This iPhone - purchased through AT&T
I really need to unlock those phones. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?
Thanks in advance for any help.
- edited 12-30-2017 8:42 AM by ATTMobilityCare
Thank you for visiting our Community Forum's. Having your device unlocked offers many benefits! I'm sorry to hear you're experiencing trouble with having this done. It's my pleasure to help!
I definitely want to take a look into your unlock request. Can you please send me a private message to @ATTCares including any details regarding this unlock? Thanks so much for your time.
Please let us know if you have any further questions or concerns! Have a wonderful day and a great New Year!
Jess, AT&T Community Specialist
12-30-2017 7:09 PM
Did you get any resolution on this? I am having the same issue. I have a ticket in on this but still waiting to hear back. Thanks!
- edited 12-31-2017 6:52 PM
I am also getting an error while unlocking iPhone 8 device. I have paid off full device installment plan(PostPaid). I am current ATT Customer. Please resolve the issue asap.
Error: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.
I have sent Private Message to @ATTCares but no response.
I have opened a case/ticket with ATT but still no response back from ATT.
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