Mentor
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17 Messages
Device Unlock Error - AT&T says IMEI number doesn't match a compatible device
I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:
"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."
This is of course nonsense, since I have been using my iPhone on the AT&T network for 2 years. I triple checked the IMEI number and it is correct. The device gives me the same correct number either when I look it up through device settings or when I dial *#06#. This iPhone - purchased through Apple and activated through AT&T - was on a 2-year plan and is now paid off.
I really need to unlock this phone. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?
Thanks in advance for any help.
Markus
candyland1623
Tutor
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5 Messages
7 years ago
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Amukher4
Contributor
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1 Message
7 years ago
Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request.
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dejounge
Contributor
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2 Messages
7 years ago
I am having the same problem. Tried chatting with customer service and sent a private message. Ridiculous that they are having this problem. I have confirmation from Apple that my phone is on the network. I have filed a complaint with the FCC as this is against the law for them to not unlock a phone that is eligible!
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tenenbaum
Contributor
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1 Message
7 years ago
I can't unlock any of my at&t phones. Says it's not an att IMEI even though purchased from at&t
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ginaxu01
Tutor
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6 Messages
7 years ago
still doesn't work for me. please help!
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Adeal001
Tutor
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2 Messages
7 years ago
Same here. I hope the private message can help. Can any one confirm if sending the private messaged helped?
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Adeal001
Tutor
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2 Messages
7 years ago
Private message did help. Finally have my phone unlocked. Thank you.
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tuansako
Tutor
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5 Messages
7 years ago
I wish someday Apple will be more flexible with their device for unlocking
It is so so manual to unlock a phone this way: submit a ticket..then wait for 3,4 days
Come on, now we are in 21th century and Elon Musk is going to send people to Moon, but I still have to do it as people usually did 10 years ago?
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bartfoot
Contributor
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1 Message
7 years ago
Hi, I've got this problem too, Where may I sending a private message? I'm from Poland and I've got a AT&T locked iphone 4. Sorry for my english.
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tuansako
Tutor
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5 Messages
7 years ago
Hi barlfoot,
You could send a private message to ATTCares by using the message function of forum
Just look back several posts, you will see an ATTCares's post
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