iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

[THX1965]

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:

"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."

This is of course nonsense, since I have been using my iPhone on the AT&T network for 2 years. I triple checked the IMEI number and it is correct. The device gives me the same correct number either when I look it up through device settings or when I dial *#06#.  This iPhone - purchased through Apple and activated through AT&T - was on a 2-year plan and is now paid off.

I really need to unlock this phone. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?

Thanks in advance for any help.

Markus

[candyland1623]

Hello. I sent you a message last Friday but did not get a reply yet.

[Amukher4]

I just did it twice have the same issue. Please help. Device unlock portal - Denied

Device unlock support | Check status of another device | Device unlock portal

---

• Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

  Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request.

IMEI Number XXXXXXXXXX3657

Request Date/Time 03-16-2017 02:57:57 AM

Request Number NUL922089360176

Current Status Denied

[dejounge]

I am having the same problem.  Tried chatting with customer service and sent a private message.  Ridiculous that they are having this problem.  I have confirmation from Apple that my phone is on the network.  I have filed a complaint with the FCC as this is against the law for them to not unlock a phone that is eligible!

[tenenbaum]

I can't unlock any of my at&t phones. Says it's not an att IMEI even though purchased from at&t

[ginaxu01]

still doesn't work for me. please help!

[Adeal001]

Same here. I hope the private message can help. Can any one confirm if sending the private messaged helped?

[Adeal001]

Private message did help. Finally have my phone unlocked. Thank you.

[tuansako]

I wish someday Apple will be more flexible with their device for unlocking

It is so so manual to unlock a phone this way: submit a ticket..then wait for 3,4 days

Come on, now we are in 21th century and Elon Musk is going to send people to Moon, but I still have to do it as people usually did 10 years ago?

[bartfoot]

Hi, I've got this problem too, Where may I sending a private message? I'm from Poland and I've got a AT&T locked  iphone 4. Sorry for my english.

[tuansako]

Hi barlfoot,

You could send a private message to ATTCares by using the message function of forum

Just look back several posts, you will see an ATTCares's post