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iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

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iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:

 

"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."

 

This is of course nonsense, since I have been using my iPhone on the AT&T network for 2 years. I triple checked the IMEI number and it is correct. The device gives me the same correct number either when I look it up through device settings or when I dial *#06#.  This iPhone - purchased through Apple and activated through AT&T - was on a 2-year plan and is now paid off.

 

I really need to unlock this phone. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?

 

Thanks in advance for any help.

 

Markus

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Message 1 of 136
Administrator

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Hello @houngkevin, @thunder517, and @candyland1623!

 

Thank you for reaching out to us on the Community Forums! I would love to help resolve this issue for you!

 

If you are still having issues with your unlock request, can you please send us a private message to @ATTMobilityCare? Please include your first and last name, a good contact number, and the best time of day to reach you? To compose this message, you will just need to select the link, and then you will be redirected to the private message page!

 

I look forward to hearing from you all!

 

Jordan, AT&T Community Specialist


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Message 91 of 136

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Hello. I sent you a message last Friday but did not get a reply yet.
Message 92 of 136
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I just did it twice have the same issue. Please help. Device unlock portal - Denied

  • Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

    Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request.

IMEI Number XXXXXXXXXX3657
Request Date/Time 03-16-2017 02:57:57 AM
Request Number NUL922089360176
Current Status Denied
Message 93 of 136
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I am having the same problem.  Tried chatting with customer service and sent a private message.  Ridiculous that they are having this problem.  I have confirmation from Apple that my phone is on the network.  I have filed a complaint with the FCC as this is against the law for them to not unlock a phone that is eligible!

Message 94 of 136
Highlighted
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock any of my at&t phones. Says it's not an att IMEI even though purchased from at&t

Message 95 of 136
Tutor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

still doesn't work for me. please help!

 

Message 96 of 136
Tutor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Same here. I hope the private message can help. Can any one confirm if sending the private messaged helped?

Message 97 of 136
Tutor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Private message did help. Finally have my phone unlocked. Thank you.

Message 98 of 136
Tutor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I wish someday Apple will be more flexible with their device for unlocking

It is so so manual to unlock a phone this way: submit a ticket..then wait for 3,4 days

Come on, now we are in 21th century and Elon Musk is going to send people to Moon, but I still have to do it as people usually did 10 years ago?

Message 99 of 136
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Hi, I've got this problem too, Where may I sending a private message? I'm from Poland and I've got a AT&T locked  iphone 4. Sorry for my english.

Message 100 of 136
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