02-19-2017 11:44 AM - edited 02-19-2017 11:48 AM
I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:
"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."
This is of course nonsense, since I have been using my iPhone on the AT&T network for 2 years. I triple checked the IMEI number and it is correct. The device gives me the same correct number either when I look it up through device settings or when I dial *#06#. This iPhone - purchased through Apple and activated through AT&T - was on a 2-year plan and is now paid off.
I really need to unlock this phone. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?
Thanks in advance for any help.
Solved by: Go to Solution.
03-13-2017 3:37 PM
Thank you for reaching out to us on the Community Forums! I would love to help resolve this issue for you!
If you are still having issues with your unlock request, can you please send us a private message to @ATTMobilityCare? Please include your first and last name, a good contact number, and the best time of day to reach you? To compose this message, you will just need to select the link, and then you will be redirected to the private message page!
I look forward to hearing from you all!
Jordan, AT&T Community Specialist
03-13-2017 4:23 PM
03-15-2017 11:21 PM
Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request.
03-16-2017 8:54 AM
I am having the same problem. Tried chatting with customer service and sent a private message. Ridiculous that they are having this problem. I have confirmation from Apple that my phone is on the network. I have filed a complaint with the FCC as this is against the law for them to not unlock a phone that is eligible!
03-20-2017 3:36 PM
I can't unlock any of my at&t phones. Says it's not an att IMEI even though purchased from at&t
03-22-2017 1:06 PM
Same here. I hope the private message can help. Can any one confirm if sending the private messaged helped?
03-29-2017 11:38 AM
Private message did help. Finally have my phone unlocked. Thank you.
03-31-2017 12:59 AM
I wish someday Apple will be more flexible with their device for unlocking
It is so so manual to unlock a phone this way: submit a ticket..then wait for 3,4 days
Come on, now we are in 21th century and Elon Musk is going to send people to Moon, but I still have to do it as people usually did 10 years ago?
03-31-2017 2:35 AM
Hi, I've got this problem too, Where may I sending a private message? I'm from Poland and I've got a AT&T locked iphone 4. Sorry for my english.