Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Unlocking works! AT&T: We’ve approved your request to unlock your device.

I am in the process of filing an FCC Complaint as it has been over a week since my initial request for unlocking. This needs to be spread to the news media for actual changes to occur.

I am having the same issue, so I have also followed suite with some others to expidite a solution: https://consumercomplaints.fcc.gov/hc/en-us/requests.  The rep I spoke to did not havea  clue as to why my intial request was denied when I asked and said it may have been an issue with the retailer I purchased the phone from even though I purchased directly through an AT&T store.  He simply resubmitted my request however, I have 0 confidence after reading this thread that I will be approved for the unlock.

For the record I am extremely dissatisifed with AT&T.  I am a long time customer that has there old style unlimited plan however, after two consecutive years of increases on this plan while also taking away the subsidized phone benefit I am taking two lines to a new carrier.  Thanks ATT for finally pushing me to save money...Your existing customers will only stay complacent for so long as you increase prices and reduce customer service! 

I, too, am having the same issues as all of you who've posted here.  I tried today twice to follow the online process of unlocking my phone with my request denied for information not matching my account. I called AT&T and spoke to a customer service rep who verified my IMEI number, account, etc. and STILL my request was denied a third time.  I then called AT&T back and talked to two different reps who were of no help and had me on hold for a total of 55 minutes until I hung up.  I can't believe the amount of time and effort to do such a simple task.  What is their problem?  

Same issue here with both my phone and a family member's. Phone is paid for and locked to AT&T. Customer Service gave me the transfer runaround and hung up on me twice. I was denied through the online process saying the IMEI # didn't match...which is bull since I purchased the phone through AT&T. I direct messaged them through here and got a response, so we'll see if anything happens. That was 4 days ago. My family member was actually told by Customer Service that only Apple could unlock her phone. LOL What? 

I have the orginal grandfathered unlimited plan from 2007 that they've been trying to push me off of for years and have raised the rate for the last 2 years. Well, they're getting their wish. I'm moving off that plan, straight to another carrier who offers unlimited everything for much cheaper. 

That is absolutely ridiculous that you have to go through that much trouble. I just got my 2nd denial. This time it's because my account holder information doesn't match their records. Right. I'm the only account holder on an almost 10 year old account.  

Same issue for me. I can't unlock my three iPhones. Getting denied with the " Your unlock request was denied because the account information doesn’t match our records" message. My phones are paid off since Nov 2016, no new installments and good standing account for 7 years. I already scalated my case and got yesterday a Case ID # but still not getting the call back from the representative asigned to my case. I already sent  two PM to @ATTMobilityCare with all my info but haven't get any response yet. This is very frustating!!!