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Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

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iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:

 

"Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request."

 

This is of course nonsense, since I have been using my iPhone on the AT&T network for 2 years. I triple checked the IMEI number and it is correct. The device gives me the same correct number either when I look it up through device settings or when I dial *#06#.  This iPhone - purchased through Apple and activated through AT&T - was on a 2-year plan and is now paid off.

 

I really need to unlock this phone. Customer service can't or won't help. Why can't this issue not be fixed by a simple phone call?

 

Thanks in advance for any help.

 

Markus

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Message 1 of 159
Contributor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I sent a private message to mobility care today as well as spoke with a CSR yesterday for more than 70 minutes. No help in the end. When it comes to an issue, ATT seems to be clueless and not dependable people. I have been a customer for more than 8 years with two lines on their service. This incident makes me rethink to be a customer with them or not.

 

I wonder why they couldn't automatically unlock the phone as soon the contract ends or all dues paid off which is the case with many of us here?!!!

 

Message 21 of 159
Mentor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I've been a customer since the iphone 3G.  We stayed because of the excellent customer service.  It's hard to believe it's the same company.

Message 22 of 159
Administrator

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Hello again @indagarden!

 

I have received your private message! Thank you so much!  I will be reviewing your information and get back to you as soon as possible.

 

Michelle, AT&T Community Specialist  


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 23 of 159
Mentor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I have been on the phone with ATT for three hours, and posted here this morning.  I would like someone who can actually unlock the phone.

Message 24 of 159
Administrator

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Hello @rapidfiremobile and @miketsi99!  

 

Thank you for reaching out! I am sorry you are having issues with your unlock requests. It would be a pleasure to help find a resolution for you both!

 

Since your account security is of the utmost importance, if you could please send a private message to @ATTMobilityCare. Within the message, please include your full name, account number, IMEI of the phone you wish to unlock as well as best time and method to contact you, I would greatly appreciate it.

 

Can’t wait to hear from you!

 

Michelle, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 25 of 159
Tutor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I Have sent a PM. Please sister with the unlocking.
Thank you in advance.
Message 26 of 159
Tutor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Same problem as everyone else on this thread! Amazing!!

Message sent to @ATTMobilityCare @ATTCares where you at?!

Message 27 of 159

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Given the large number of people who are having this issue, it is clearly an issue with the self service unlock system. Why don't they just like...you know...fix it?

Message 28 of 159
Highlighted
Tutor

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Naw .. you know most people who want their phones unlock are the ones switching carriers. So it's like, let's just make it as frustrating as we can
Message 29 of 159
Teacher

Re: iPhone 6 Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

Really, something is going on.  Im still locked and have been trying since the 17th!  I know once I do switch, I vow never to give ATT another dime.

Message 30 of 159
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