Contributor
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1 Message
iPhone 5c
Just purchased a new iPhone 5c from the website a week ago. It's screen just went black and won't come on. Help!
Contributor
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1 Message
Busternutt
Professor
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3.2K Messages
9 years ago
This has been a real issue on the forum. Some ATT stores insisting that you take it to an Apple store for diagnosis and replacement. Apple insisting that ATT should replace the phone in the first 14 days. I've not seen ANY resolution of this problem.
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formerlyknownas
ACE - Sage
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117K Messages
9 years ago
https://www.att.com/esupport/article.jsp?sid=KB111106&cv=820&_requestid=773750
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MR_SMiT
ACE - Professor
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1.8K Messages
9 years ago
If I may ask, is iPhone 5c fully charged up? Plug in your phone to a outlet with surge protecter, and wait a few minutes. If still nothing follow advice from previous posts.
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there @Jenniferb7
I’m sorry to hear your device is not behaving as it should! Can you please try holding both the Home and Power buttons together for at least 10 seconds? The device should restart and function as normal. If the device does not wake/restart, please bring the device to your nearest AT&T store where we can replace it within 14 days of purchase.
I hope this helps!
Charise
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