iPhone 5 not showing home wifi

Scholar

iPhone 5 not showing home wifi

My boyfriend and I both have iphone 3gs and automatically connect to our home wifi upon entering the house.

 

With my new iphone 5, the home network is not showing up. It shows as 4g but when I go under wifi, it's turned on but not listed under the "choose a network" even though our 3gs in the house are connected.

Message 1 of 15 (51,435 Views)
Professor

Re: iPhone 5 not showing home wifi

Is your router broadcasting it's SSID (name)?  If it's sent up not to broadcast, you won't find it in the list.  However, it is still there and you can manually enter the name.  Select other and enter the same network name that's on your 3GS.

Message 2 of 15 (51,433 Views)
Scholar

Re: iPhone 5 not showing home wifi

It is set up to broadcast because I was able to select it when I connect for the first time with my 3gs. I manuallly entered the name but it says "could not find the network"
Message 3 of 15 (51,431 Views)
Professor

Re: iPhone 5 not showing home wifi

Try unplugging the router, waiting 30 seconds and plugging it back in. Sometimes if a router is on for an extended period of time it'll stop allowing new connections. Devices already connected continue to work but new devices can't see it.

Message 4 of 15 (51,395 Views)
Master

Re: iPhone 5 not showing home wifi

Let's try a few things as I had some similar issues in the beggining.  

 

1. Reboot your iPhones by holding the home key and the on/off button for 8 to 10 seconds until you see the Apple logo.  - this worked for me.

2. Reset your network settings - Settings>General>Reset>Reset Network Settings. (You will need to re-enter any wifi hotspot passwords.)

 

Good Luck!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 5 of 15 (51,375 Views)
Highlighted
Scholar

Re: iPhone 5 not showing home wifi

I have tried both of those and my network still does not show Smiley Sad

 

Message 6 of 15 (51,355 Views)
Scholar

Re: iPhone 5 not showing home wifi

Just doesn't make sense since it shows up in our other 2 phones but not my brand new one.
Message 7 of 15 (51,354 Views)
Master

Re: iPhone 5 not showing home wifi

Can you connect to other wifi networks elsewhere?  It may be a hardware issue?

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 8 of 15 (51,345 Views)
Scholar

Re: iPhone 5 not showing home wifi

I'm going to check tomorrow morning at work since we have wifi there. Thanks, I'll keep updating but I noticed on the web there seems to be a lot of issues related to this and the new iphone 5.
Message 9 of 15 (51,342 Views)
Scholar

Re: iPhone 5 not showing home wifi

Ok, so I tested a few things:

 

* While driving down the road, my 3gs showed some available networks while my iphone 5 showed none

 

* At work, they are sitting side by side at my desk and my 3gs shows networks available while my iphone 5 shows none

 

* I move to the cafeteria (within my work) and then my iphone 5 does pick up a couple of the networks but my 3gs shows even more that are available

Message 10 of 15 (51,225 Views)
Scholar
Solution
Accepted by topic author T. Lynn
‎09-30-2015 1:39 AM

Re: iPhone 5 not showing home wifi

For anyone having the same problem, it must have been a phone issue because I was able to swap out my phone today at Apple and the new one has picked up my home wifi and other connections when I'm out. YAY!

Message 11 of 15 (51,157 Views)
Expert

Re: iPhone 5 not showing home wifi

Good deal, thanks for the update!

Message 12 of 15 (50,848 Views)
Contributor

Re: iPhone 5 not showing home wifi

My IPhone 5 stopped reading my home WiFi. I tried everything. I unplugged my router. I reset my network settings. I backed up to iCloud and reset to factory settings and nothing. My husband has an IPhone 4 and can be sitting next to me and have WiFi and I don't. Very frustrating!! I don't like the IPhone 5 AT ALL!!!!
Message 13 of 15 (34,421 Views)
Contributor

Re: iPhone 5 not showing home wifi

[ Edited ]
deleted wrong post
Message 14 of 15 (9,302 Views)
Master

Re: iPhone 5 not showing home wifi

Sounds like a hardware issue. Go to the Apple store. I am assuming the issue is with all wifi networks?
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 15 of 15 (9,259 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.