Mentor
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46 Messages
iPhone 5 not sending pictures to email addresses?
Hello everyone. My mother has an iPhone 5 and while we were at lunch yesterday, I sent myself some pictures she took of me on her phone. I sent them from her phone to my email address and the phone indicated that the pictures were sent successfully. When I went to download the pictures last night, I did not receive them. I told my mother about that and she said that several other people are not receiving pictures she sends them from her phone to their email addresses. What could be the problem?
kdfederer
ACE - Expert
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13.1K Messages
9 years ago
To send picture messages, data needs to be active on the phone. If she has data blocked or has a goPhone with no data, picture message won't work.
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calliekuczek
Mentor
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46 Messages
9 years ago
Her data is active on her phone. She is able to send and receive text messages and multimedia messages on her device. It is just with some people, including myself, that pictures she sends to their email addresses cannot be received.
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