iPhone 5 no signal/ low signal/ EDGE

Teacher

iPhone 5 no signal/ low signal/ EDGE

I've never had any problems with my older iphone models but ever since I switched to 5, I keep getting low signals, no signal at all, and when it does find signal it goes to EDGE.

 

I called ATT and the only thing they told me was to try resetting he network settings (did not help) or exchanging my probably "defective" iphone 5. But since it's so hard to get one, I am not about to exchange it when clearly the problem is their signal and not the handheld itself (works perfectly fine when I'm connected to y wifi at home).

 

I live in Albuquerque, NM and as far as I know we still do not have 4G LTE here. I tried turning off the LTE since it's practically unuseable to me right now. CSR told me that my iphone is provisioned right on their network but I'm wondering since if we don't even have 4g LTE here, shouldn't they just switch me back to regular iphone 3G connections? Or do I HAVE to be on the 4G LTE regardless?

 

CSR also told me she's sending me a new sim card to see if that helps. Hopefully it will because it's very very frustrating right now. ATT plans are not cheap and I want to get my money's worth!!

 

Thanks in advance for any input or suggestions on how I can self-fix this.

 

Message 1 of 28 (39,671 Views)
Teacher

Re: iPhone 5 no signal/ low signal/ EDGE

[ Edited ]

BrianneRene wrote:

I am having the exact same problem. I had the 3S and never had a single problem with reception. Now my phone has 1 bar or no service, can't send texts from my home or work, and drops calls like crazy. I called ATT, they said it's the phone, I went to Apple, they exchanged the phone, but told me it was the service. I went to the ATT store (because changing the phone out didn't fix anything) where they gave me a new SIM card. And I still have no service. I'd call ATT customer service, but I can't make any phone calls.

The guy at Apple said it's not a known issue--but I'm really hoping they realize there's obviously something going on. It seems like when I'm anywhere where there's wi-fi I have no signal.


 

Me too.

 

There is "4G" where I live, phone works fine when above ground. As soon as I go into my basement, where the signal isn't as strong, phone drops to Edge. It then won't come out of Edge unless I power-cycle it.

 

Let me see how bad this gets (I'll be in an LTE area next week). If I can't do any better than this I'll return the phone and go back to my Blackberry. I'm really loathe to go to an Apple store or to ask ATT for a replacement, I have a feeling that will only make things worse.

 

 

Message 16 of 28 (37,804 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I live in NJ. I've had every version of the iPhone. iPhone 5 is the worst. I'm still trying to decipher if the problem is the phone or the AT&T network. At times I'll have no bars. And I'll have to shut the phone off & turn it back on just to get the bars & 4G back. I don't use the LTE because it drains the battery. Another thing I've noticed is that I don't get all my text messages & voicemail notices, at times, hours late. Please help! SIM card change before exchanging the iphone out? PLEASE HELP!

Message 17 of 28 (35,561 Views)
Highlighted
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

[ Edited ]

I totally agree I have had so many problems with the exact same thing you reference.  Lost signal, low signal, dropped calls, have to restart phone just to get signal back.  Sometimes it goes off for hours at work before I become aware of it.

Battery life is also low.  I am tired of being told of all of the things I need to turn off or modify to conserve battery power.

My Phone 4 had a much better battery and a much better signal strength.

So, I go to Apple today and get a new phone.  Same issues.

I call att&t and they are now having to send me a microcell tower 3g tower so I can get the same service in my condo that I received before with Iphone 4. [Edited to comply with Guidelines]

Message 18 of 28 (33,169 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I have the exact same issue and everyone I know around here who has one does. I would suspect the combo chips and stuff being the flaw and ATT's equation request for signal calculations in order to brand the other iPhones with 4G are the culprits. Maybe a software update will fix it. I love everything else about my iPhones. But, rest assured, you are not the only one with this issue.

Message 19 of 28 (32,843 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE


MisisMags wrote:

I've never had any problems with my older iphone models but ever since I switched to 5, I keep getting low signals, no signal at all, and when it does find signal it goes to EDGE.

 

I called ATT and the only thing they told me was to try resetting he network settings (did not help) or exchanging my probably "defective" iphone 5. But since it's so hard to get one, I am not about to exchange it when clearly the problem is their signal and not the handheld itself (works perfectly fine when I'm connected to y wifi at home).

 

I live in Albuquerque, NM and as far as I know we still do not have 4G LTE here. I tried turning off the LTE since it's practically unuseable to me right now. CSR told me that my iphone is provisioned right on their network but I'm wondering since if we don't even have 4g LTE here, shouldn't they just switch me back to regular iphone 3G connections? Or do I HAVE to be on the 4G LTE regardless?

 

CSR also told me she's sending me a new sim card to see if that helps. Hopefully it will because it's very very frustrating right now. ATT plans are not cheap and I want to get my money's worth!!

 

Thanks in advance for any input or suggestions on how I can self-fix this.

 



I have the exact same issue and everyone I know around here who has one does. I would suspect the combo chips and stuff being the flaw and ATT's equation request for signal calculations in order to brand the other iPhones with 4G are the culprits. Maybe a software update will fix it. I love everything else about my iPhones. But, rest assured, you are not the only one with this issue.

Message 20 of 28 (32,843 Views)
Professor

Re: iPhone 5 no signal/ low signal/ EDGE

I had some issues as mentioned for a few weeks. I called AT&T, they told me they'd check into it and, within a couple of days I got a text message saying the issue had been resolved. Sure enough, no problems since. I still don't know what happened but I'm glad it was taken care of.
Message 21 of 28 (32,840 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I had a similar problem...I just went from the 3GS to the 5 a few weeks ago.  I struggled with my 3GS at work, so I was not surprised to have the same struggle with the 5.  I didn't think much of it until I started having major problems at other areas around town (Denver metro area) in which I never had connection issues with the 3GS.  The kicker for me was at a coffee shop in Conifer yesterday, where my husband (with a 4S) had blazing connection speeds on 4G and I was vacillating between NO BARS/SIGNAL to the Edge network, even when the phones were side by side.  I emailed the service person from whom I purchased my phone, and she suggested I turn off the LTE option for the phone(Settings>General>Cellular>Enable LTE>Choose OFF).  This has worked like a CHARM.  I've had a great signal all day today at work.  My service rep said this is a known issue with the iPhone 5 and Apple is working to fix it.

Message 22 of 28 (32,386 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I'm having the exact same problem in Indiana. I've always had poor service in my office (I work in the basement of the building) so it was nothing new that when I got the iPhone 5 I couldn't make phone calls. However, I noticed it would default to the Edge network in my office. When I leave the office the phone stays on the Edge network. I was rebooting the phone to fix the problem, but found that putting it in airplane mode and back fixed it as well. I get perfect 4G service at my house and get good service in general, unless the phone switches to E, in which case I can't connect back to 4G or LTE. It's very frustrating when I'm out and about and have to put it into airplane mode for 15 seconds and back. 

Message 23 of 28 (29,312 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I have to agree I think Apple is very aware of this issue and they are going to pacify us till our warranty runs out then we are stuck with these crappy phones till we can upgrade again. I don't think I will upgrade to anymore iPhones which I did love my iPhones till I got the iPhone 5 I hate this one Smiley Sad
Message 24 of 28 (15,256 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I have had this issue with my Iphone 5 and my 5s. The only thing that has worked is turning the phone off, removing the SIM card. Turning the phone back on and resetting the network settings. Turn the phone BACK off to replace the SIM card and turning back on. Should fix after the phone has started up completely. 

Message 25 of 28 (12,330 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I followed some instructions provided by another writer and turned off the LTE and sure enough I got a much better signal! I'm in town at work so it will be interesting to see if I get a strong signal at home in the country!

Message 26 of 28 (10,386 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

Worked for me, too!!! Thanks for posting!Cat Very Happy

Message 27 of 28 (10,385 Views)
Contributor

Re: iPhone 5 no signal/ low signal/ EDGE

I'm having the same issue. Never had a problem with my Blackberry. I called for tech support and it was "fixed", but once indoors, still having the same issue. I was told to toggle airplane mode if problem persists.
Message 28 of 28 (4,665 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.