Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Sep 21, 2012
11:45:16 PM
View profile
iPhone 5 activated (AT&T bars + 4G icons), but no network service... hmm.

Took my new iPhone 5 into the AT&T store today so they could activate it and disable my iPhone 4.  Rebooted the phone and the AT&T bars come up with 4G in the upper left... but I have no cellular network.  Trying to dial any number gives the follwing message:

 

"The call you are attempting to place is not allowed from this line.  Please dial 611 or..."

 

I can't even dial 611 within the AT&T network.  Did support through chat and did some steps like reseting the network on the phone, but nothing.  It is now 6 hours later and I have no phone.

 

Bravo!

Took my new iPhone 5 into the AT&T store today so they could activate it and disable my iPhone 4.  Rebooted the phone and the AT&T bars come up with 4G in the upper left... but I have no cellular network.  Trying to dial any number gives the follwing message:

 

"The call you are attempting to place is not allowed from this line.  Please dial 611 or..."

 

I can't even dial 611 within the AT&T network.  Did support through chat and did some steps like reseting the network on the phone, but nothing.  It is now 6 hours later and I have no phone.

 

Bravo!

Accepted Solution

iPhone 5 activated (AT&T bars + 4G icons), but no network service... hmm.

9,618 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Solved
Sep 22, 2012 11:47:55 AM
0
(0)
Master

Sounds like a bad SIM or a bad phone.  Try getting a new SIM and if the problem persists see an Apple Genius and have them check out your phone.  It happens!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

Sounds like a bad SIM or a bad phone.  Try getting a new SIM and if the problem persists see an Apple Genius and have them check out your phone.  It happens!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: iPhone 5 activated (AT&T bars + 4G icons), but no network service... hmm.

2 of 3 (9,207 Views)
Solution
0
(0)
  • Rate this reply
View profile
Sep 22, 2012 1:20:46 PM
0
(0)
Contributor
Indeed you are correct. Went back to AT&T and asked them to put in a new SIM and it worked immediately.
Indeed you are correct. Went back to AT&T and asked them to put in a new SIM and it worked immediately.

Re: iPhone 5 activated (AT&T bars + 4G icons), but no network service... hmm.

3 of 3 (9,098 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post