Tutor
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4 Messages
iPhone 4.3.5 software update
I have iPhone 4.3.5 and there's no software update option under settings. Whenever iTunes tries to update when I sync it won't go through. Any ideas what could be going on?
Tutor
•
4 Messages
I have iPhone 4.3.5 and there's no software update option under settings. Whenever iTunes tries to update when I sync it won't go through. Any ideas what could be going on?
GeekBoy
Master
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4.1K Messages
12 years ago
I remember having issues when I upgraded from my iPhone 3 to an iPhone 4 (over 2 years ago). I had the super slow backups then too... I'm trying to remember exactly what I did to correct it, but it involved doing a few things. I remember that I had to hook the iPhone up to iTunes and tell iTunes not to submit diagnostics data to Apple. I also had to delete one or two apps on the iPhone itself, and then the last thing I remember that helped was that I hooked the iPhone up to iTunes, cancelled the sync, and then manually perofrmed the backup (right click on the iPhone in itunes and select backup). I seem to recall that there were issues with the older releases of iOS where the backup process was painfully slow if you had a very large number of very small data files associated with an app (the Apps, or "Other" data section in iTunes was quite large). I don't remember eh apps in particular, but if you Google "iPhone slow backup" you should be able to get this issue fixed.
As for the software updates, you needed iOS 5 to be able to perform "OTA" software updaes on iOS< so you need to get updated via your PC for at least the next update...
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sandblaster
ACE - Expert
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64.7K Messages
12 years ago
So why did you not upgrade to ios 5 when it came out over a year ago?
Regardless, here is what I would try.
1. Connect to Itunes and just do a backup of the phone, (i.e. don't start the ios software update process, just make sure you have a current backup).
2. After the backup completes, select the phone in itunes and click Restore to set the phone back to factory settings.
3. After that completes, click "Check for Update" to begin the ios update process. The update should not hang at the backup step now.
4. Once the ios update completes, you can either restore from backup or do the "check for update" again to get ios 6 and then restore from backup.
I've always found that the longer it has been since the last backup, the longer it takes for a backup to complete. So, be advised that if you have not done a backup in a long time, step 1 may still take very long or hang if there is something on your phone that is causing issues with itunes. If you can't get past this, you may have no choice than to simply reset to original settings, upgrade and then try to restore all contacts/apps/music/photos, etc manually. Even without a good backup, most of that can be restored simply by re-synching.
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
Hi Mel - it sounds like your best course of action is to visit your local Apple store for help.
Sandblaster gave a great list of steps to try before heading to Apple for help. I think a restore is a good way to go. There may be a software issue that's preventing your update from processing properly.
Please try his steps and let us know how you fare.
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Caoilhe
Contributor
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1 Message
11 years ago
It seems very easy to say "go to your Apple store," but in my case that's a 1 hour drive from where I live. My iPhone never once let me know that I needed to download updates, now I can't get anything to work, and I'm told to make a 2 hour round-trip drive to fix the problem? Androids are starting to look good to me.
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oz_1
Master
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4.2K Messages
11 years ago
I don't know what computer you have but on every Mac I have owned if you doc the iPod,iPad or iPhone it will perform a backup first then look for updates for your iOS and will give you the option of either updating or decline as was stated since 5.0 you should be able to perform this wirelessly if you checked that option on the phone.
Sometimes closing out iTunes and re-open will straighten up any glitches.
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youngjm
Master
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7.1K Messages
11 years ago
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oz_1
Master
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4.2K Messages
11 years ago
Not to mention you may or may not get the latest OS depending on phone and carrier.
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