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iPhone 4.3.5 software update

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iPhone 4.3.5 software update

I have iPhone 4.3.5 and there's no software update option under settings. Whenever iTunes tries to update when I sync it won't go through. Any ideas what could be going on?

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Message 1 of 18
Professor

Re: iPhone 4.3.5 software update


54rock wrote:

I have iPhone 4.3.5 and there's no software update option under settings. Whenever iTunes tries to update when I sync it won't go through. Any ideas what could be going on?


What iPhone version do you have?

 

The "OS update" on device option doesn't exist before iOS 5.

 

You MUST have an updated version of iTunes to update the OS from 4.x to 5.x, - update your iTunes app and try again.

 

Message 2 of 18
Tutor

Re: iPhone 4.3.5 software update

Thanks...the version is 4.3.5. I just checked iTunes and it's been updated. Then how do I update the iPhone from iTunes? Maybe it's obvious....but I'm missing it.

Message 3 of 18
Expert

Re: iPhone 4.3.5 software update


54rock wrote:

Thanks...the version is 4.3.5. I just checked iTunes and it's been updated. Then how do I update the iPhone from iTunes? Maybe it's obvious....but I'm missing it.


It is automatic, you plug the phone in, itunes will detect that there is a new version and load it to the phone

 

what model iphone do you have?

Message 4 of 18
Tutor

Re: iPhone 4.3.5 software update

I just went through the cycle again - I go the screen in iTunes for the iPhone, it says there's a new version of the iPhone software available (5.1.1). I choose update, it begins to go through the process, then I get a message "The iPhone could not be restored, this device isn't eligible for the requested build".

 

The iphone is A1332 (GSM model).

Message 5 of 18
Highlighted
Expert

Re: iPhone 4.3.5 software update


54rock wrote:

I just went through the cycle again - I go the screen in iTunes for the iPhone, it says there's a new version of the iPhone software available (5.1.1). I choose update, it begins to go through the process, then I get a message "The iPhone could not be restored, this device isn't eligible for the requested build".

 

The iphone is A1332 (GSM model).


sounds like you need to contact Apple - make a appointment at the genius bar near you

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Message 6 of 18
Former Community Manager

Re: iPhone 4.3.5 software update

I agree with wingrider, Apple would be a great resource here. 

 

Here is an article from their knowledge base that might help: http://support.apple.com/kb/TS1275

 

I've read a couple posts and articles and ensuring iTunes is updated to the lastest build is a common theme so that would be a good place to start. 

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Message 7 of 18
Tutor

Re: iPhone 4.3.5 software update

Thanks again! Next time I'll remember to choose "Accepted Solutions". I meant to and realized I had already replied.

Message 8 of 18
Former Community Manager

Re: iPhone 4.3.5 software update

No worries!

 

Were you able to get your phone updated?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 9 of 18
Contributor

Re: iPhone 4.3.5 software update

I am having the SAME EXACT problem!

 

I have the iPhone 4 and I am using the same 4.3.5 version. I have tried numerous times to update  it and it does not work. I have read every forum possible to no avail. Yes, I have the new itunes, yes, I am connected to wifi, yes, my data is on. I reset my network settings. I changed the DSN to an open network.... I have tried everything. Basically iTunes says there is an update available, great lets try it. So it says the phone is syncing, and then iTunes says that it is backing up my phone. Well, this is the part where I want to punch the screen.  The rate at which it "backs up" my phone is like watching paint dry. Nothing happens....it BARELY moves and I have left it for hours at a time. I even left it for two days because I was so frustrated. TWO DAYS with my phone plugged into my computer! lol 

My friend mentioned trying to update it through the phone, by going to settings and clicking on software updated....wellllllll that option does not exist on my phone. It says "about" and " usage" nothing else. I have everyone telling me their phones always had that option, so I dont know if its only in the newer phone.  Basically, something is wrong, and I just want to know if my only option is to go into an Apple store and have them fix it....cus I have called and they said they couldnt help because I didnt have Apple care??? Seriously?

We are now on ios 6 and my phone is still in 4. 

THERE HAS TO BE SOMEONE WORKING FOR YOU GUYS THAT KNOWS SOMETHING.

 

 

I am also having problems linking my accounts online...it tells me I cant access the online chat (which I was trying to do to solve this ^ issue) unless I link my accounts....so I have done that repeatedly with it telling me...my number and emails and names are already linked to an access ID.....but then when I try to use said access ID.. to log into chat...it says I must link my accounts. I am pretty annoyed and it is about to be 4 am my time...I have been trying to simultaneously solve BOTH of these issues for over two hours.

 

I would GREATLY appreciate some help here. Like real help, not reposting information that is posted somewhere else...but a solution. 

 

Thank you so much 

 

 

Message 10 of 18
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