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iPhone 11 - Available Now

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iPhone 11 - Available Now

iPhone 11. An essential upgrade.iPhone_11_Coming Soon.jpg


Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience unprecedented performance with A13 Bionic for gaming, augmented reality (AR), and photography. Do more and charge less with all-day battery life.2 And worry less with water resistance up to 2 meters for 30 minutes.1

Key Features

  • 6.1-inch Liquid Retina HD LCD display3
  • Water and dust resistant (2 meters for up to 30 minutes, IP68)1
  • Dual-camera system with 12MP Ultra Wide and Wide cameras; Night mode, Portrait mode, and 4K video up to 60fps
  • 12MP TrueDepth front camera with Portrait mode, 4K video, and Slo-Mo
  • Face ID for secure authentication and Apple Pay
  • A13 Bionic chip with third-generation Neural Engine
  • Fast-charge capable
  • Wireless charging4
  • iOS 13 with Dark Mode, new tools for editing photos and video, and brand new privacy features


Order the iPhone 11!


You know you want it and guess what??!! Ordering the iPhone 11 Pro Max is 50% faster! Skip the line, order online!  

  1. Sign in to your account.
  2. Select Your Device.
  3. Put some bling on it with Accessories & Protection.
  4. Check Out

Wondering what your upgrade options are?

Dial *NEW# (*639#) to check for upgrade eligibility

Sign in to your account to see what is available to you!

Learn about pricing and deals available with the iPhone XR. 

Want to upgrade with Next? - Learn about your options and upgrade


1 iPhone 11 is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes).
Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning
and drying instructions. Liquid damage not covered under warranty.
2Battery life varies by use and configuration. See apple.com/batteries for more information.
3The display has rounded corners. When measured as a rectangle, the iPhone 11 screen is 6.06 inches diagonally. Actual viewable area is less.
4Qi wireless chargers sold separately.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 9
Community Support
Accepted by topic author Community Support
Accepted by ATTHelpForums
‎09-11-2019 6:40 AM

Re: iPhone 11 - Coming Soon

The New iPhone 11 is coming! Check out the info above to learn a little about it!


ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 9

Re: iPhone 11 - Coming Soon

If they are available....where are the ones I preordered?


I ordered mine on the 13th, shortly after the window to order opened. And not only did they not show up today, no one can give me a straight answer on if they’re coming or when, if they’ll ever show up.


My advice, save yourself the effort and walk out with one at Costco or Bestbuy, I’ve heard they’re ordering, supply, and info they’re passing along to their consumers is much better. I took off work, and spent all day trying to get a straight answer, and I’m no better than when I started. Just “keep checking the order status link”.

Message 3 of 9

Re: iPhone 11 - Coming Soon

The status for my order still says “preparing to ship”. It’s been that way since preorder day. I haven’t received any emails letting me know the order is on it’s way or that the phone is on back order. 

Message 4 of 9

Re: iPhone 11 - Coming Soon

Please let me know if your phones were upgrades or new lines.  I suspect that AT&T filled the new line orders before the upgrades in order to start charging for the new line right away.  I ordered two phones and only received the new line. 

Message 5 of 9

Re: iPhone 11 - Coming Soon

I have preordered my IPhone 11 in the first 10 min on September 13th. In the beginning my order status was saying Delivery date by September 20th. A day prior to that the order status changes to preparing to ship and nothing since then. Now September 21st and still no email, no phone. Talked to over 5 Att representatives and they all were providing me with different information. I would like to know please when I will get my new iPhone? What was the point of the preorder?

Message 6 of 9

Re: iPhone 11 - Coming Soon

Yeah, I had the same thing, where it had arrival set at the 20th. Then after the weekend switched to “oops we hit a snag”. And then I started calling, every time, hearing something else about my order. Saying it was on the way, saying they couldn’t find it, saying they weren’t allowed to access the order, telling me I’d have to go to the store. Yeah, there’s no point in preordering anything from AT&T. The last time I ordered something from them, the order never showed up, and I had a guy tell me that it was shipped to my nearest store, even though when I asked which was that he had no idea. When I called the store, they didn’t know what I was talking about, and just reordered and processed it same day. The folks running this place are terrible. You can’t completely blame them, they’re usually overworked, understaffed, under trained, and underpaid. So I still try to be kind, but again, the amount of money that this company makes, is the truly bothersome thing to me, is they spend absolutely minimal of that money providing a better experience and interaction with their consumers. The only reason this company exists is monopolies they have on the business.

Message 7 of 9

Re: iPhone 11 - Coming Soon

Be a smart (f that is actually possible) AppleCult phone buyer.  Wait until Christmas just after the new release hubub, to get an Iphone.  No big deal.  It's funny to watch AppleCultists stress out over not getting the new AppleIdol 11 a few hours after they are out.  I have a 6s Plus, still works, got it for $300.00 new this past February 2019.  Yes, the Apple fan can do better like I did.

Message 8 of 9

Re: iPhone 11 - Coming Soon

@campo22 it was the opposite for us, the phone with the upgrade shipped out right away, still waiting on the phone with the new line 2 weeks later.


Wonder how it worked out for everyone else in this thread?

Message 9 of 9
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