Explore & discover

Helpful Links

i dont have the personal hotspot on my iphone 8 +

Highlighted
Contributor

i dont have the personal hotspot on my iphone 8 +

When I  go into setting to set up my personal hotspot on my new iPhone 8 plus The icon is not there to click on . How do I get it?

 

2,299 Views
Message 1 of 2
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎10-16-2018 12:33 PM

Re: i dont have the personal hotspot on my iphone 8 +

Hello @tpowell77,


We understand that you aren't able to use your hotspot on your new device. We'd certainly love to get this feature back up and running. In order to do this, we recommend restarting your network settings. You can do this by going to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Make sure you save current passwords to these networks, as you'll need to enter them again. See if you are able to get your hotspot showing then.


If this doesn't work, we can take this further by using the Device Support page. You can use this page to find key features, or troubleshoot your device as well. Use this if resetting the network doesn't solve the problem. Let us know the results!


Collin, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support