file a complaint

I WOULD LIKE TO FILE A COMPLAINT ABOUT ATT INTERNET...TODAY I CANCELLED DIRECTV AND ATT INTERNET...DUE TO ISSUES WITH DIRECTV I CANCELLED EVERYTHING HAVING ANYTHING TO DO WITH DIRECTV, I WAS INFORMED I OWE $175 FOR CONTRACT CANCELLATION. THEY SAID IN JUNE I MADE CHANGES TO MY ATT INTERNET, AT THAT TIME I WAS ONLY INQUIRING INTO GETTING A FASTER INTERNET. I WAS TOLD I ALREADY HAD THE FASTEST INTERNET AVAILABLE AND THAT WAS THE END OF THE CONVERSATION. TODAY I WAS INFORMED I INCREASED MY INTERNET FROM 3 TO 6 BUT NO INCREASE IN INTERNET FEE. I WAS NOT TOLD ABOUT ANY CONTRACTUAL AGREEMENT PROBABLY BECAUSE I DID NOT ASK FOR ANY INCREASE, I FEEL IF I ASKED THERE  CHANGE SPEEDS THERE WOULD BE AN INCREASED FEE. CAN YOU PLEASE LOOK INTO THIS ISSUE

                                                                                                                   THANK YOU, T. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Is there a physical address, which I can send a complaint letter

I have spoke to 8 agents in the past 5 hours, on hold for the 9th (I'm not exaggerating. You can look at my account notes) just to log in to my DirecTV app to watch TV online today. The domestic agents are sympathetic and the offshore agents apparently are robots unable to say anything not on a script. I have been transferred incorrectly multiple times and I have been told different reasons for why I'm having an issue. Your agents are either too poorly trained, lack the necessary tools  or lack the necessary intelligence to assist. I am now considering canceling my accounts, subscribing to Comcast internet, then only using apps like Netflix and Hulu for my TV viewing from now on. 

I could cut and paste your complaint word for word. I am so disappointed after 20+ years as a customer. The only time we've done anything  besides order a movie is to either add a receiver or upgrade a receiver that is so old it doesn't even have to be returned. It's aggravating and disappointing that this company has become so big that there is no one really able to do anything. If you get any sort of  response from them, I would love to know what they say!

Well figures, never ever can you get anything straight up from this place! Now I have to text in this stupid little box to make a complaint, this is so getto! What happen to a simple FORM! Oh I forgot it's probably hidden with all the money this place takes from people, and good people like the ones who save lives for a living! Yes, this is a complaint against AT&T! I should have just called and paid my Dish bill and hung up, but of course I ran into problems paying my payment and they transferred me to a representative. After i paid the bill the representative asked me what cell phone service provider i used and if I would be interested in hearing the promotion he had to offer, I said no I am happy where I'm at. Then the rep said can I ask you what you pay, I said 50 dollars a month for unlimited everything. He then said what If I could do the same for you, so Me being a nice person heard him out!  When most people would of just hung up. Then he offered me a new Iphone and I said No I better not my husband would kill me, hahah. He said let me check something real quick.......ok it looks like you qualify for a free Iphone, I said What???cool, He said yea all you would have to pay is the service fee and the plan......and that I would get a bigger discount if I added a line.....Then thats when I made the worst decision of my cell service life!!! Changed to AT&T!!!!! I was promised service that would be very similar to what I was already paying...Guess what they LIED!!! Again, I was paying for two phones 98.27 unlimited text, talk, 5GB per phone, Why the heck would I change companies to pay more!! Hello.. I was charged almost 250.00 a month and to top it off I lost my phone during a emergency call on the highway ( I am a First Res-ponder) went back after and found it crushed. I did not have insurance on it. Yes, I should have! I asked them if I could get another one and I told them I knew I would have to pay for this one....Low and Behold it turns out the crushed phone was never ever free, the service charge that I was paying for it to be on a plan was the HIDDEN PAYMENT for the price of the suppose to be FREE phone!!!!!! So Yea Thanks At&t for your loyal service to the one's who save lives!!!!You should be nominated the worst and last company anyone should ever change to. I would love for them to go back on the recording of the conversation we had that day, but of course they will not because it's not to prove I'm wrong it would be proving AT&T to be in the WRONG!

Hello, 

I joined ATT Prepaid plan on june 2nd and paid 44.75$. I moved to multi-line account on june 6th. The multi-line account is from june 18th-july18th. When i called ATT customer care (611). they said that i will be refunded the days i didn't used as individual plan as i paid in advance but now when i called them they're saying that it won't. This is really frustrating and poor knowledge of ATT Customer care specialists. Every Specialist gives different kinds of answers every time i reach for same kind of question. I really want to rise this concern for providing poor service  with poor knowledge to cusomers and so called Multi National Billions Dollars Company. 
I NEED MY REFUND BACK.

SERIOUSLY????? They don't even have a proper place to file a complaint?? I am sure it will be a waste of my time putting it here. I doubt they even look at it. They wasted close to 4 hours of my time on the phone today transferring me to different departments and then I was disconnected 3 times thru it all. 

All I needed to do was change my auto pay for my prepaid account due to my card was compromised and they told me I could not do it online and I had to go thru the verification department. Of course they could not give me a direct phone number to them. I was told they are not allowed to give it out. 

When I finally got everything done all she said was sorry that you had a problem and that was it. No compensation for my time or even sorry I will report the situation to my supervisor.

I know I will NEVER recommend AT &T to anyone and if I know anyone that is going to use ANY of their services  I will try to talk them into Charter or Verizon or something. Any thing is better then them. 

I was advised to send an email to ABUSE@ATT.NET in reference to my complaints.