Explore & discover

Helpful Links

Your unlock request was denied because your account hasn't been active for at least 60 days.

Contributor

Your unlock request was denied because your account hasn't been active for at least 60 days.

I have an iPhone 6plus for long time (purchased from AT&T directly) and I've switched to Prepaid for more than a year ago. Now I want to unlock the phone. I went to a local AT&T store and asked the instruction. I did exactly what they said.

Today, I checked the updates and the site said "You request was denied. Your unlock request was denied because your account hasn't been active for at least 60 days" and I'm stuck. 

I checked the eligibility and it seems good. What should I do?

1,196 Views
Message 1 of 6
Administrator
Solution
Accepted by topic author
Accepted by sybaldwin2
‎03-29-2019 2:41 PM

Re: Your unlock request was denied because your account hasn't been active for at least 60 days.

Hi, @sybaldwin2,

 

We'd love to help with this. Here's things to know about unlocking a device through AT&T. Take a look at the list of requirements before a device can be unlocked listed on the page. If it matches, please let us know so that we can investigate further.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 6
ACE - Sage

Re: Your unlock request was denied because your account hasn't been active for at least 60 days.

Oy, James. 🤦‍♀️

@sybaldwin2  call and ask for tech support.  They should be able to verify your phone has been paid for in full and eligible for unlock.  They should approve unlock right over the phone.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6
Contributor

Re: Your unlock request was denied because your account hasn't been active for at least 60 days.

I contacted with online chat with AT&T. They solved the problem right away!

Message 4 of 6
Administrator

Re: Your unlock request was denied because your account hasn't been active for at least 60 days.

Hi, @sybaldwin2,

 

We're glad to learn our colleagues in chat have helped you unlock your iPhone. If we can assist with anything else, please let us know.

 

Have a great weekend!

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Contributor

Re: Your unlock request was denied because your account hasn't been active for at least 60 days.

Good evening, I can’t unlock iPhone 7 at & t)
Current status - Denied
Your unlock request was denied because your account hasn't been active for at least 60 days.
What account are you talking about?
And can I still unlock this phone?

Message 6 of 6
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support