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Wrong name showing on caller ID

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Wrong name showing on caller ID

My Dad and I purchased two IPhones and set up the accounts at the local AT&T store. When we call out, the names showing up on caller ID at the receivers end are wrong - unknown. What do we do to correct this.

 

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Message 1 of 7
Administrator

Re: Wrong name showing on caller ID

Hello @Scoobydoo1966!


Caller ID is an excellent feature, which allows you identify who is calling. I will be more than happy to help you correct this!


To update the name displaying for each mobile number on your wireless account, please follow these instructions:


·         Log in to your account here

·         Go to Profile > Account users

·         Select the number you wish to update

·         Select Edit

·         Enter the desired information and select Continue


I hope this helps! If you have any other questions or need additional assistance, please don’t hesitate to let us know.


Have a wonderful week!


Anabel, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7
Contributor

Re: Wrong name showing on caller ID

I have the same problem. However, when I follow the steps suggested by @attcares, I find that the my information is correct in my account profile. It is just in the past week or so that people are telling me that the wrong name is coming up. How can I ask att to repopulate the caller ID database ?

Message 3 of 7
Community Support

Re: Wrong name showing on caller ID

Hi @Bekendall,

 

I am sorry about the issues. If you are noticing this issue with other providers, then it will be up to the other provider to update their caller ID data base. Usually, it is pretty fast, but sometimes can take a few weeks. If you notice the information showing wrong when calling AT&T numbers, it can take a few days to update, but if still having problems, please reach out to us by sending a private message. Be sure to include your name, account number, and a good number to reach you.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7
Contributor

Re: Wrong name showing on caller ID

When I try to edit my first name using this procedure, I get the error message

Plz do not enter profane word. (UUP12)

Message 5 of 7
Contributor

Re: Wrong name showing on caller ID

I also get the UUP12 message "Plz do not enter profane word. (UUP12)" -it's our family name. 

Message 6 of 7
Contributor

Re: Wrong name showing on caller ID

Did either of you who are getting the "profane" message get around this? I have the same issue and yes it is our last name. I have tried to contact ATT multiple times but they just ignore me. Need to find someone in the group that manages the website to fix this but finding them has been impossible. Its been like this for months.

Message 7 of 7
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