Won't send text messages

Contributor

Won't send text messages

Even though I have 3 bars of service my iphone won't send imessages or regular text messages. The phone is not on airplane mode and I have tried restarting the phone as well. Any suggestions?

Message 1 of 33 (113,694 Views)
Master

Re: Won't send text messages

Go to settings>messages and make sure everything is on.  

 

If it is, try resetting your network settings

Settings>General>reset>reset network settings.  

 

If that still fails, call ATT directly and ask them to recheck your account setup and verify that SMS message have not been turned off.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 33 (112,879 Views)
Contributor

Re: Won't send text messages

We have two phone with the same problems for the past 6 days AT&T has let us down totally from online customer service even went to AT7T centers they state a few other states are experiencing this as well. Now we cannot use the internet at all without being home. Total let down.
Message 3 of 33 (112,832 Views)
Community Support

Re: Won't send text messages

Hello @skent14 and @Seriously let down , are you still having problems with sending texts? If so, send us a private message by clicking here. Include your full name, account number, contact information and the best time you can be reached. Our awesome team of managers will gladly help!

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 33 (112,754 Views)
Contributor

Re: Won't send text messages

Hi, 

Just wondering anyone was ever able to fix the problem? I'm having a similar problem where I can't send iMessages or make calls from my home. 

 

Thanks!

Message 5 of 33 (111,494 Views)
ACE - Master

Re: Won't send text messages


Murka13 wrote:

Hi, 

Just wondering anyone was ever able to fix the problem? I'm having a similar problem where I can't send iMessages or make calls from my home. 

 

Thanks!


Are you only having problems with iMessage and not SMS messages?  When you have iMessage activated, the only real portion of the process that is handled by AT&T is the data transmission.  The Apple iMessage servers are the ones which send the message to the other phone or detect that it it not an iPhone (or iMessage is disabled) and routes the messages out to the cellular network as SMS messages.

 

I would test your iPhone my rutning off iMessage ans seeing if it is able to send as SMS or not.  If you can send as SMS, then I would try contacting Apple support to see if they can assist you.  SImilarly, once you activate iMessage, it the messages fail, it is Apple's servers that are failing so I would try contacting Apple to see if they can assist you.  AT&T can't really do much to help you with iMessage because the infrastructure ofr that is owned and controlled by Apple.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 33 (111,486 Views)
Contributor

Re: Won't send text messages

[ Edited ]

Hello,

I also have a similar problem with sending text messages especially to some countries in Western Europe.

I can receive the messages though from the people that i cannot send too.

I would also like to point out that this does not only affect People with IPhones. I tried different SIM Cards in 4 different Droids. Same Problem and yes the SMS Service Center Number is correct. Verifed by AT&T's finest.

After spending numerous hours with AT&T on the phone (which was a waste of time since the first wave of Customer Service that AT&T throws at you has problems tying their shoe laces in the morning) I decided to search the Internet for a solution only to find out that there is a mass of AT&T Customers with similar issues.

It doesn't matter if the receiving party is with Verizon, T-Mobile, Sprint, T-Mobile Austria, Vodafone Germany, E-Plus-Germany, A1-Austria, Telering  and these are only a few on my list.

AT&T Customer Service keeps insisting that they do not have a Problem but that the Problem lies solely by every other provider in the world. Arrogance at it's highest level.

Now my Relatives and Friends in the US and Oversees are contacting their Providers in order to get an AT&TIssue figured out. Pathetic!

 

People get charged for Text Messages (20 cents per SMS or more) that never arrive at their destination and as far as i am concerned AT&T is conducting false advertisment.

This is by no means Global Coverage unless some Brainsurgeons at AT&T are under the impression that Europe and numerous other Countries are not located on the same Globe as they are. On second thought they might be right since they are way out there.

To bad that i live in an area that has limited Carrier Choices so switching creates some other Issues otherwise i would have cancelled my Contract a long time ago.

Signed: One very satisfied Customer.

 

 

[Legal discussions are not permitted per the Guidelines]

Message 7 of 33 (110,548 Views)
Contributor

Re: Won't send text messages

My phone has been acting really crappy lately. My messages keep failing. My Facebook app won't work when connected to wifi. My phone is just dragging in general. I've tried everything including a complete factory reset. I'm fed up having a phone with limited use.
Message 8 of 33 (80,304 Views)
Contributor

Re: Won't send text messages

Before it used to happen sometimes, it's started happening a lot recently. When I hit the send button, it shows me the little circular wheel spinning (trying to send) and then rings as though I got an SMS. When I check the phone, it shows the message failed with the exclamation mark on the left. When I click on the mark, it says

 

====

Failed to send

Failed to send message to [CONTACT-NAME]. Try again?

 

CANCEL or TRY AGAIN

====

 

When I try again, the same thing happens. 

 

Message 9 of 33 (68,985 Views)
Contributor

Re: Won't send text messages

So , I just called att and they said its a issue with all adroid phones. and working on fixing it. There is not spcific date when it will get fixed. 

Message 10 of 33 (67,970 Views)
Contributor

Re: Won't send text messages

I've been having the same problem but only with SMS text messages I message is working just fine. I have an iPhone 6s I have tried resetting network settings seem to help for five minutes I've reset the phone I've done everything I know to do and it still happening. I'm going to contact AT&T since it seems to be their service that's having the issue and all I can say is I better get some sort of money off my bill! I pay enough for the service and it should be working correctly all the time! I am in western Massachusetts by the way and it doesn't matter where I am in the state or even northern Connecticut it's still happening so it doesn't seem to just be the towers… If anybody else has any information please let me know
Message 11 of 33 (66,952 Views)
Contributor

Re: Won't send text messages

I am in SC and am having the same problem with my Android. My SMS texts have been working off and on (mostly off) for two days now. I will be contacting customer service about it tomorrow.
Message 12 of 33 (66,640 Views)
Contributor

Re: Won't send text messages

I'm having the same problem on my LG phone sending messages. It's totally hit and miss any more. It's just time to dump AT&T.

Message 13 of 33 (66,176 Views)
Teacher

Re: Won't send text messages

It could be the Message Center number.  This worked for a friend of mine.  In the messaging app, look for a menu.  You want to get to the Settings.

 

The menus vary slightly from phone to phone, but you want to get to the text messaging settings.  Again you may need to look for a menu option on this page.

 

What you want to get to is Message Center.  If different, change it to +13123149810 (hold zero to get the +)

 

If you are using ATT Messages to get text of several devices, the change may affect this. But it helped a friend of mine who could not send.

Message 14 of 33 (66,059 Views)
Teacher

Re: Won't send text messages

One other option

 

Go to Settings>Applications (Or maybe Application Manager)>Messages>Force Stop>Clear Cache and reboot your device.

Message 15 of 33 (66,032 Views)
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