Wiping iPhone

Scholar

Wiping iPhone

My daughters iPhone screen is broke. We have gotten her a new phone and were thinking of selling her old phone. The phone turns on but you cannot see the screen. Is there any way to reset the phone before selling?
Message 1 of 6 (916 Views)
Master

Re: Wiping iPhone

Settings> general>reset >erase all content and settings. It will go back to the initial Apple defaults. If you cannot see anything on the screen, book the iPhone up to itunes and perform a restore then setup as new.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 6 (902 Views)
Scholar

Re: Wiping iPhone

I tried hooking to iTunes but iTunes is requiring me to "trust this computer" on the iPhone itself. Is there a way around this?
Message 3 of 6 (892 Views)
Anonymous

Re: Wiping iPhone

You should be able to use the iCloud Find My iPhone functionlity and erase the phone...

 

http://help.apple.com/icloud/#/mmfc0ef36f

Message 4 of 6 (848 Views)
Master

Re: Wiping iPhone

It may be worth having a third party repair the sceen. The increased resale value may pay for the repair and then some.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 5 of 6 (817 Views)
Scholar

Re: Wiping iPhone

I tried iCloud but it's showing as offline.

I'm thinking I'm just going to buy a screen replacement kit and try to do it myself. I won't be out anything if I screw it up?
Message 6 of 6 (799 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.

Additional Support