Teacher
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23 Messages
Wifi calling problem (Recipient cannot hear me)
Hi, I am testing wifi calling with my iPhone 6s plus and iPhone 6 plus. When I make an ATT Wi-Fi call using my iPhone 6s plus to a recipient with an iPhone 5s, they cannot hear me but I can hear them. The call eventually drops. I tried the same thing with the iPhone 6 Plus using ATT Wi-FI calling and the issue still appears. I called another person with an iPhone 5 using the same procedure and the issue still appears. Last, I called my iPhone 6 plus using my iPhone 6s plus with and without ATT Wi-Fi and there is no issue. This tells me there's nothing wrong with my network.
To summarize:
iPhone 6s plus and Wi-Fi call -> iPhone 5s = Recipient cannot hear me
iPhone 6 plus and Wi-Fi call -> iPhone 5s = Recipient cannot hear me
iPhone 6s plus and NO Wi-Fi call -> iPhone 5s = Recipient CAN hear me
iPhone 6 and NO Wi-Fi call -> iPhone 5s = Recipient CAN hear me
iPhone 6s plus and Wi-Fi call -> another iPhone 5s = Recipient cannot hear me
iPhone 6s plus and Wi-Fi call -> iPhone 6 plus and Wi-Fi = Recipient CAN hear me
iPhone 6s plus and no Wi-Fi call -> iPhone 6 plus and Wi-Fi = Recipient CAN hear me
gfs2008
Tutor
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10 Messages
9 years ago
I have found that my calls when not on a wifi network aren't able to through unless I reset both items.
I'm just guessing, but I think there's a possibly uncommon chipset issue with some iphones. I've got an Apple Store Genius appointment tomorrow.
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Avedis53
Professor
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2.2K Messages
9 years ago
I don't think there is a chipset issue but rather something else that is causing your problem. I'd be very curious to hear what the Apple people decide after examining your iPhone. Please post back with your results.
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Panda123
Contributor
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2 Messages
9 years ago
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gfs2008
Tutor
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10 Messages
8 years ago
Apple couldn't figure out what the problem was with my phone. So they gave me a new replacement phone.
I restored my new iphone from an iTunes backup and turned on wifi calling. It's fine now.
There was a problem with the phone.
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barbie87
Voyager
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2 Messages
8 years ago
I've had this problem from the rollout of wifi calling. I can hear the person I am talking to just fine but my voice is breaking up for them (they are using iphone 5, land line). Also, some incoming calls go straight to voice mail instead of ringing on my iphone 6. Also, I can't send a text most of the time unless it is via imessage, regular sms messages will not send when wifi calling is active. I am using iOS 9.1. Any advice/help from anyone from AT&T?
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gfs2008
Tutor
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10 Messages
8 years ago
I had my phone replaced by Apple. No solution.
BUT, following numerous calls to AT&T support, one support specialist finally suggested that I get a new SIM card for my phone at an AT&T store. Just go in and ask. No charge for this
PROBLEM FINALLY SOLVED!! There was something obscure wrong with my original SIM card.
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gfs2008
Tutor
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10 Messages
8 years ago
I want to followup and indicate that the wifi problem was not solved by a new phone. Thought it was, but it wasn't. See the true solution (a new SIM) in a later response.
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Avedis53
Professor
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2.2K Messages
8 years ago
@barbie87
The symptoms you describe are typically due to problems with your internet connection quality. Please run a few VOIP tests and post your results listed under the Advanced tab.
Here is the link: http://voiptest.8x8.com/
Set the number of VOIP lines to 1 and the test length to 60 seconds and run the test. If you can, try running the test when you are experiencing your call problem.
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Steven_G
Contributor
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3 Messages
8 years ago
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shinzon911
Employee
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2 Messages
8 years ago
There is a simple yet effective solution that I offered a business client today. If you are having issues with the WIFI-C then if you powercylce your home wifi it should allevieate the connection issues that you are having. That has been and will always be first line of defense with WIFI-C and wifi issues in general.
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