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Wifi calling not working

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Wifi calling not working

Wifi calling keeps dropping out. I did latest update and got ATT 34.0 and it started working again. Then today it just out of nowhere stopped working again. Any suggestions? This is so frustrating. iPhoneX with 12.1. Need it for work as cell is negligible out where I live.

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Accepted by ATTKevin
‎12-03-2018 3:13 PM

Re: Wifi calling not working

Hello @Csbdr1, we'd be glad to assist you. Check out this forums post from a customer who was experiencing the same issue. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 


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Re: Wifi calling not working

Re: iOS 11.4.1 WiFi Calling not working

This is NOT a solution. It is simply an explanation of the normal steps used to enable this function. We are not stupid. There is a known issue and one of your users found a simple work around if your WiFi calling isn’t working. HERE IS THE REAL ANSWER:  While on a WiFi connection go to settings and put the phone on AIRPLANE MODE then assure Bluetooth is enabled.  This will ASSURE YOUR WIFI CALLING STAYS ON. Obviously you’ll need to turn off Airplane mode when you leave the WiFi location. A simpler way to do this is to pull down on the top right of the screen and you’ll see the logos for Airplane mode and Bluetooth. Make sure those two are on as well as the WiFi logo. Until Apple fixes this issue or you get a phone that works you MUST use this procedure to assure WiFi calling. Has nothing to do with your phone carrier. It is an apple issue. Some of my friends do not have this problem so it’s specific to some iPhones. 

 

BTW the insert photo option on this forum doesn’t work. 

 

Thank you and I hope this all helps you!!

Carlos

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