Hello, my iPhone stopped now working when connected to wifi. I have to disconnect wifi for my phone to work which means I'm going through data like water. It is not the router as my husband is not having an issue and my iPad works just fine. Can you help?
My family's Iphone 6s stopped working with AT&T wifi equipment (modem/router) but kept a connection with the other wifi devices. I had both 2.4 GHz and 5 GHz bands turned on. When I turned the 5 GHz off, my Iphones worked perfectly as did the rest of my devices. I did this by entering 192.168.1.254 into a web browser on a device that was connected and "disabling" the 5GHz band. Note: I found this ip address on the back of my modem/router and yours may be different.
I really hope this helps!
I first called AT&T and was transferred to someone who wanted to charge me $15/month for 12 months minimum ($180!!!) to fix it even though he was very confident he knew what the problem was. Shame on you AT&T! Charging customers to remotely configure your equipment is disgraceful and will be remembered and shared as often as I can.