- edited 08-17-2018 6:45 AM
Say hello to the future!
Congratulations on your new phone order! We know you are super excited and want your new device as soon as possible!
We have provided some helpful information regarding the delivery of your device once it's ready!
The order will typically show in progress until it has been shipped out. The estimated shipping dates are based on the time that you ordered the device, and where you are at on the list. That is just an estimated date, so hopefully it will ship out sooner!
How you are notified when your phone is shipped or status of your order?!
My order shows in progress, pending, or order open. What does that mean?
Order Status is available 24 hours after placing the order.
Note: Shipments are dependent on the stock of the device. We do our best to make sure we have enough to ship out. Sometimes the popularity and demand can outweigh the supply. The device will be shipped out as soon as possible! We appreciate your patience!
If your phone is out of stock, not to worry. You can cancel the order, create a new one and pick it up in a store if it is available there!
How to cancel your order?
For more information on cancelling an order, click here.
Can I change my shipping address?
No, the delivery addresses cannot be changed after an order has been placed.
If the address incorrect, please chat with us.
Note: If you ordered online and opted for In-store pickup, check your email confirmation for details.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
- edited 06-11-2019 11:37 AM by ATTCares
Remember, you can always check your status online, if you need further assistance.
- edited 10-27-2017 5:16 AM
Waiting on your iPhone 8, 8+, or X? Check out the article above for more information!
iPhone 8, 8+, learn more about it!
iPhone X, it is coming, until then, check it out!
Learn more at iPhone X FAQs!
ChrisZ, AT&T Community Specialist
09-17-2017 7:16 PM
Today, I went online at ATT. COM to pre-order iPhone 8 plus. I chose the next every year option, added an insurance plan, and began to check out. When I got to the last step, which is "submit order", I got an error message saying something to the effect of "there is a problem with this card" (there isn't, the card is valid, and there's plenty of money in the bank to cover the charge. In fact, I just paid my monthly AT&T bill with the same card.)
Since the order appeared to not go through, I tried one more time, and got the same result. I chatted online with a representative, and he said there was a technical issue with processing pre-orders, and to try again later. A few hours later, I logged into my bank account and noticed that there were two charges in the amount of $66.50 each, which is the exact total of the "due today" amount from the order that I had attempted to place (and thought didn't go through) earlier. I never received any confirmation email, order number, and no order shows in my account when I attempt to check the order status. I called AT&T, and was on the phone for over an hour being transferred and given the run around by representatives claiming that there is no record of an order, and they didn't charge me anything, but my bank activity clearly shows two charges for $66.50 from "AT&T Bethlehem PA". Basically, I was charged twice, no record of an order, and AT&T was no help, telling me to call my bank. How did they manage to charge me twice but mysteriously have no record of it? I talked to several reps, and two were very rude, one even saying condescendingly "Well, what do you want me to do?!" after I had explained the situation. I'm at my wits end, and would just like some help and insight...and my money back. They can keep their phone.
- edited 09-18-2017 10:25 AM
I just signed in to check the status of my pre-ordered Iphone 8 plus and it says that it's backed ordered. Is it truly backordered or does it only that because we haven't hit the actual release date yet? I was expecting it to say something like "preparing to ship".
11-09-2017 5:49 AM
I ordered my iPhone x on the 27th and the estimated dates are November 2nd - 10th. It's now the 9th and the order is still in progress.. canceling isn't an option for me.
11-15-2017 10:59 AM
I see they didn't answer you... They told me I would get a phone in 2 days.... will it been 2 days... no phone and still in progress... it not even a new iPhone... it is iPhone 6s plus... I don't have a phone to call and check... I have not seen chat box online for 2 days...I guess I have to go to neighbors to call them.. They are always wanting us not to call and use online.... but no chat available... Did you ever get your phone?
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