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What must I do??

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What must I do??

Hello there, I’m living overseas, I bought an ATT iPhone XS Max from a seller on Offerup, he told me the cell was factory unlocked. When I get it, I realized it wasn’t. I contacted the seller, he never answered. I tried to get it factory unlocked by a third party, they say the cell is still in contract and has been blocked by ATT. What should I do in this situation? How can ATT help me???

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‎10-24-2019 11:39 AM

Re: What must I do??

If the phone still has money owed on it, AT&T won’t unlock it.  You can check the status yourself here, but if the phone doesn’t meet eligibility requirements, it won’t be unlocked.

 

https://www.att.com/deviceunlock/#/unlockstep1

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