Explore & discover

Helpful Links

Re: We hit a snag, but we're ready to get things back on track

Contributor

We hit a snag, but we're ready to get things back on track

I ordered my new iPhone on 9/22/2019, my status is: We hit a snag, but we're ready to get things back on track

 

The order was supposed to be delivered between 9/30-10/7, it’s 10/5 Saturday, still has not receive shipping confirmation. Am I going to get my order in time?

929 Views
Message 1 of 5
Administrator

Re: We hit a snag, but we're ready to get things back on track

Hi @Dongmei,

 

Thank you for reaching out to us today. Regarding the status of your order, you can reach the Ecommerce department at 866-267-4510. They are available weekdays from 8:00 AM to 12:00 AM ET, and 8:00 AM to 8:00 PM ET on the weekends.

 

Darais, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: We hit a snag, but we're ready to get things back on track

I got that same message and called and was told “oh we just needed you to comfirm your order” then we got off the phone. Didn’t ask questions or anything 

Message 3 of 5
Highlighted

Re: We hit a snag, but we're ready to get things back on track

I've also gotten the same message as my status.  I've chatted 3 times online and I've called twice.  Each chat I was told everything is fine and I would still get my order by the 21st of October.  Both calls they said they needed to reprocess the order so it was to be canceled and both people assured me they had really canceled and I could go online and redo my order.  So I did.  Twice.  I checked the original order number and it's still not canceled and when I try to cancel it myself online it tells me I can't cancel it until my phone numbers are ported! 

Message 4 of 5
Contributor

Re: We hit a snag, but we're ready to get things back on track

same thing is happening to me, i’m getting irritated 

Message 5 of 5
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support