Thank you for reaching out to us today. Regarding the status of your order, you can reach the Ecommerce department at 866-267-4510. They are available weekdays from 8:00 AM to 12:00 AM ET, and 8:00 AM to 8:00 PM ET on the weekends.
Darais, AT&T Community Specialist
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Re: We hit a snag, but we're ready to get things back on track
I've also gotten the same message as my status. I've chatted 3 times online and I've called twice. Each chat I was told everything is fine and I would still get my order by the 21st of October. Both calls they said they needed to reprocess the order so it was to be canceled and both people assured me they had really canceled and I could go online and redo my order. So I did. Twice. I checked the original order number and it's still not canceled and when I try to cancel it myself online it tells me I can't cancel it until my phone numbers are ported!