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Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

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Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

Visual voicemail aka voicemail transcription isn't working on my brothers iphone 6 on ios10. Any idea how to get it to work? Is there an ATT setting under My Account to turn on visual voicemail?

 

Ive only tried Resettting Network settings on the iphone so far.

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Message 1 of 38
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Accepted by ATTMobilityCare
‎10-24-2016 10:42 AM

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

Hi @Adammusic,

 

Thank you to @guitargain for all the great information, and they are definitely correct. Setting up transcripts is easy. 

 

Voicemail Transcripts Setup

  1. Tap the Phone app.
  2. Tap the Voicemail tab.
  3. Tap a new voicemail message. You’ll see the transcription and the audio will play.

Things to know

  • Requires an iPhone 6s or later with iOS 10 or an Android smartphone compatible with the AT&T Visual Voicemail app.
  • Voicemail-to-text transcription isn't available on all iOS or Android smartphones.
  • No additional fee for the service.
  • Delivering text transcriptions of your voicemail uses a small amount of data.1
  • Transcriptions are provided in US English.

 Note - VM Transcription is technically in Beta still.

 

Thanks so much

 

Tim, AT&T Community Specialist

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 38
Tutor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

Add me to the list.  When I get voicemails about 50% of the time I get a message on the voicemail screen of my Iphone 6S that says "Transcription not available".  When that message appears the play back triangle and the message bar are grayed out and the message length shows 0.00 to 0.00 even though the caller has actually left a message.  There is no way to retrieve the message and no way to disable the transcription feature.  Apple had me do the reset network setting thing after doing a hard reset and all that accomplished was to lose all my network parrsords which I now have to find and re-enter so beware if you decide to try this. Siri is, and has been, set up with American English. Prior to having the transcription feature I had zero problems with my voicemail. Apple really messed this one up by not doing adequate field testing and by not having an option to turn off trasnscription.  Now aparantly Apple and ATT are pointing fingers at each other.  Comon guys, let's get together and get this serious problem fixed!!

Message 12 of 38
Contributor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

I was told by Apple it is only supported on iPhone 6 S and iPhone Plus 6S Make sure you know if you have the S model. I assumed my iPhone 6 Plus was S and it is not! It is only a year old and I cannot upgrade for 2 yrs. The Transcription will not work until then, sad to say.

Message 13 of 38
Contributor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

Agreed. It's still an issue.
Message 14 of 38
Contributor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

I HATE this beta transcription "feature" Apple added to my iPhone OS :   As Bart Simpson once said: I didn't know something can blow and suck at the same time

This "feature" eats up my whole iPhone screen, freezes and won't move off the screen to let me get to the choices of Delete, Call Back, etc.

I have many vm's/day and I need to move through them quickly: this "feature" is a total LOSER and reduces my productivity greatly.

Was told by wireless carrier (AT&T) they cannot Disable it: it's an Apple "feature" added to iOS9 & higher iPhones. 

Apple Tech Support said it's part of Visual Voicemail and I would need AT&T to eliminate Visual Voicemail and return to some older version of vm notification.

My solution: apple.com\feedback and give them as much ammo as possible to come up with a patch to Disable this #@%& beta transcription. 

Message 15 of 38
Contributor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

 


@la_villette wrote:

I HATE this beta transcription "feature" Apple added to my iPhone OS :   As Bart Simpson once said: I didn't know something can blow and suck at the same time

This "feature" eats up my whole iPhone screen, freezes and won't move off the screen to let me get to the choices of Delete, Call Back, etc.

I have many vm's/day and I need to move through them quickly: this "feature" is a total LOSER and reduces my productivity greatly.

Was told by wireless carrier (AT&T) they cannot Disable it: it's an Apple "feature" added to iOS9 & higher iPhones. 

Apple Tech Support said it's part of Visual Voicemail and I would need AT&T to eliminate Visual Voicemail and return to some older version of vm notification.

My solution: apple.com\feedback and give them as much ammo as possible to come up with a patch to Disable this #@%& beta transcription. 


 

 

Anyone know how to turn this "feature" OFF?

Message 16 of 38
Contributor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

I just want this crappy transcription beta off my phone (iphone SE).  The feature does not work and I can't listen to any voicemail messages.  The transcription usually gets cut short and the message window won't stay open long enough to read the message.  If it's Beta, why did they give it to everyone before it was ready?

Message 17 of 38
Contributor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

Anyone know how to turn this "feature" OFF?

Message 18 of 38
Tutor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

Unfortunately you cannot turn it off. Apple doesn't give you that option. Mine is working about 50% of the time. The only work around is to retrieve your voice mails the old fashion way by calling your number and entering a password. Big step backwards but it works.
Message 19 of 38
Contributor

Re: Voicemail transcription / visual voicemail not working / iOS 10 / iphone 6...

I agree. This feature is not ready and Apple should be ashamed for jamming it down our throats!
One shortcut to retrieving voicemails the old-fashioned way is to push and hold the number "1" on you phone keypad. This will take you to the old manual voicemail retrieval system quickly. Then press "7" to delete or "9" to save.
Message 20 of 38
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