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Voicemail on iPhone 6 plus

Contributor

Voicemail on iPhone 6 plus

I am trying to change my greeting on my voicemail, the screen is frozen and will not let me listen or record a new message. Any ideas?
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ACE - Expert

Re: Voicemail on iPhone 6 plus

Power cycle your phone. That will usually correct such a situation.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4
Contributor

Re: Voicemail on iPhone 6 plus

About 1-2 weeks ago I lost the "Visual Voicemail" on my iPhone 6 plus.  I am now unable to change my voicemail greeting (my old greeting is still there when I call my phone).  I've turned off/on my iPhone; Reset Network Settings; IOS is up to date; connectivity strength is good. 

What is the problem?  Looking for ideas/solutions.

Thanks.

Message 3 of 4
Contributor

Re: Voicemail on iPhone 6 plus

And the answer is:  Call AT&T Technical Support.  Takes about 10 minutes to have them complete a few steps to reset VVM on their side.  Do not call from the phone having issues as you need to turn off/on, and perform a couple of steps with the AT&T rep on the line.

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