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Voicemail not working after updating to iOS 13

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Voicemail not working after updating to iOS 13

Hi All,

 

My iPhone 8 recently updated to iOS 13, and somehow folks that call me now hear the "I'm sorry, but the person you called has a voicemail box that has not been set up yet." However, if I go to visual voicemail or hold 1 to dial my voicemail, both act as if they are still set up. I was due for an upgrade, and the issue has seems to have carried over to my iPhone 11. Any ideas?

 

Thanks!

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Message 1 of 24
Administrator
Solution
Accepted by Moderator (Moderator)
Accepted by ATTCommunityTeam
‎10-28-2019 9:22 AM

Re: Voicemail not working after updating to iOS 13

Hello @txghost20,

 

Thanks for reaching out to us. A recent software update to some devices may be affecting your voicemail. We are working with the device manufacturer to issue a patch to resolve this. We do apologize for any inconvenience this has caused.

 

Sean, AT&T Community Specialist


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Message 2 of 24
Tutor

Re: Voicemail not working after updating to iOS 13

1. Any word on software update to repair voicemail issues?


2.  Will ATT customers be credited on their bill for the failure?

 

Message 3 of 24
Teacher

Re: Voicemail not working after updating to iOS 13

Typical ATT...no reply about fixing it. Their supposed "ProTech" support isn't aware of the issue. We have 4 phones, all have nothing at VisualVoicemail and no notification icon that shows a voicemail was left. Absolutely ridiculous.

Message 4 of 24
Contributor

Re: Voicemail not working after updating to iOS 13

Having the same problem. Didn’t realize I had 10 (TEN) unheard voicemail messages bc I had no idea there was a problem till I discovered it this morning. Patch now please. 

Message 5 of 24
ACE - Expert

Re: Voicemail not working after updating to iOS 13

1. Any word on software update to repair voicemail issues? There are multiple reports of voicemail not working. My iPhone XR is not having any problem either before or after updating to iOS 13. I seriously doubt iOS is the problem since many android users are also reporting voicemail problems.


2.  Will ATT customers be credited on their bill for the failure? Very unlikely and definitely not without calling and asking for a credit. Voicemail is considered a free feature, so I doubt they issue credit. If they do, it won’t be much.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 24
Contributor

Re: Voicemail not working after updating to iOS 13

I thought I had all of my iPhone’s Auto Update turned off after seeing how bad iOS13 was prior to it’s release. Seeing the beta 13.1 was a week behind was an obvious indication of this. Well, my wife’s XR updated to 13.1.2 and now her Visual Voicemail won’t work. All of our devices on 12.4.1 are just fine. I just updated her phone to 13.1.3 and still no VV. So now do we wait for the upcoming 13.2 or does AT&T finally have a resolution for this?

 

BTW, all of the functions on this phone were working fine prior to this update. So I am pretty sure it’s due to the new iOS update. 

 

 

Message 7 of 24
Contributor

Re: Voicemail not working after updating to iOS 13

My iphone 6 voicemail is NOT working. I have called, tried all the troubleshooting, and nothing is helping. I am still 12.4.2 and my phone says it is up to date. Please help!

 

Message 8 of 24
ACE - Expert

Re: Voicemail not working after updating to iOS 13

@ajechase74 Voicemail on my XR is working fine. It was fine on 13.1.2 and just updated to 13.1.3 last night and still no problem. As I noted above, there are multiple reports of voicemail problems from android users too. I do not believe iOS 13 is the cause. Note the post after yours is not on iOS 13.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 24
Tutor

Re: Voicemail not working after updating to iOS 13

Multiple problems with update.  I suspect it is the update, because my problems started IMMEDIATELY after I did it.  Along with voicemail suddenly disappearing, my email is acting strange,. not displaying then appearing when I scroll up and down, and when they are there, they "jiggle" as you scroll up and down.

 

Horrible update. 

Message 10 of 24
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