Tutor
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4 Messages
Visual Voicemail on iPhone 7 plus with gophone?
I've been in to my local AT&T store twice and been on multiple chats with Apple. My visual voicemail on my iphone 7 plus never alerts me and never shows up. I purchased the carrier free version directly from Apple, so I own it and have only had it a few weeks. I can hold 1 and dial to hear voicemail, but it never notifies me. I'm on the $45 plan that specifically lists visual voicemail as being included. I've reset network configuration, rebooted, restored to factory and used iCloud to restore, restored to factory and chose to set it up as a new phone and none of these solved the issue. The first restore and something a guy did in store pulled over voicemail one time each and I thought both times it was working, but at some point it always quits again. This last time I called my voicemail to check it and had 4 voice mails I had never been notified about and that have still not shown up in visual voicemail. I also noticed that on the few voicemails it did pull over, there's no text translation. In store I was told my account had everything it needed for visual voicemail.
Has anyone else had this issue? I really need to at least receive notifications!
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hi there @mpharvey!
Good Morning! I can definitely understand your concern regarding receiving these notifications from voicemail. I personally utilize my voicemail for daily activities and can relate to your concern of getting instant notifications!
This sounds to me like there may be a missing detail on our side. I will be glad to check this out further! In order to research this matter more, I will need some additional details from you. I will be sending you a private message shortly.
I hope to hear from you soon, until then please have a great weekend!
Shenoah, AT&T Community Specialist
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@mpharvey Text translation is not the "visual" part of "visual voicemail", not having to navigate the menus (press "1" for next) is the "visual" part.
Text translation on the iPhone is still in Beta. I don't know if it's on all iPhones, I've seen others mention they don't have it.
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mpharvey
Tutor
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4 Messages
7 years ago
@ATTCaresThanks for reaching out. I actually ended up speaking with multiple representatives over the course of about 3 hours and finally got it resolved Friday night. They all tried different things, but I believe the final solution was some changes on your side and then I had to do another restore of my phone to force it to see those changes.
@Gary LThanks for letting me know! Hopefully it's out of beta soon...its disappointing to not have it yet! But just to clarify for anyone who may stumble upon this later...that was not the real issue here. Voicemail wasn't working at all until AT&T made some changes on their end.
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @mpharvey!
I’m so glad to hear we were able to help you in the end! Now you mention visual voicemail wasn’t working at all, I do agree it was most likely a programming issue on our end. It’s however always a pleasure to hear from our customers, particularly if it’s good news!
If you need further assistance with anything else, please do not hesitate to contact us again. Have a great week!
Shenoah, AT&T Community Specialist
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crai6b
Tutor
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4 Messages
7 years ago
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @crai6b,
I am sorry you are having issues with your voicemail. This can be a very important tool when you miss calls, and they need to leave you a message. I will be glad to help!
Could I please have you send a private message to @ATTMobilityCare with your full name, mobile number, and best time to reach you? I am eager to get this figured out!
I hope you have a great day, and I hope to hear from you soon!
Shenoah, AT&T Community Specialist
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crai6b
Tutor
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4 Messages
7 years ago
Do you happen to know what was done to get this fixed?? I feel like I'm getting nowhere....
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mpharvey
Tutor
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4 Messages
7 years ago
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crai6b
Tutor
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4 Messages
7 years ago
I think after a couple hours of them messing with my account, many failed voicemails and a restore, they finally got it working consistently! I never thought I'd be so excited! lol
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @crai6b
I’m sorry to read you’re having this issue. I’d be more than happy to help. Can you please send a private message to @ATTMobilityCare with your full name, mobile number, and best time to reach you?
I’d like to take a look into what’s happening and get this resolved. I look forward to working with you!
@mpharvey thanks so much for your helpful input. I’m glad you were able to get this resolved!
Thanks for your time.
Larry, AT&T Community Specialist
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