Explore & discover

Helpful Links

Visual Voicemail Issues in iOS 11

Tutor

Visual Voicemail Issues in iOS 11

The "visual" part of Visual Voicemail is no longer functioning. I get a screen with a text box "Call Voicemail" which calls and requires me to enter my password. How do I get this function working properly?

259,324 Views
Message 6 of 81

Re: Visual Voicemail Issues in iOS 11

So I went to my local AT&T store today and they switched out my SIM card. Nope, that didn’t fix my visual voicemail problem. So far going on a week without this feature and it’s annoying. I have tried every trick I can google and nothing works. Tomorrow I’m off work so I’ll be leaving AT&T, probably for TMobile. I’m not getting what I’ve been paying for with AT&T so time to move on to a less expensive carrier. AT&T tech support was not able to fix my issue.
Message 21 of 81
Teacher

Re: iOS 11 iPhone 7 Plus Voicemail Transcription not working after update to iOS 11

Same thing for me. I have tried every single thing I have found and it is still not working right. AT&T tells me it is Apple, Apple tells me it is AT&T.   My carrier setting is showing as ATT 29.0.1.  I never got a notification after the iOS 11, 11.0.1 or 1.0.2 updates for a carrier settings update.  Seems as though I usually get one after doing a major iOS update, but did not this time.  I have an iPhone 7+.  I really used that feature and miss it  a lot.  

Message 22 of 81
Contributor

Re: Visual Voicemail Issues in iOS 11

This did not work on my iPhone, any other suggestions are appreciated.

 

Message 23 of 81

Re: Visual Voicemail Issues in iOS 11

No resolution here either.

Message 24 of 81

Re: Visual Voicemail Issues in iOS 11

I kicked AT&T to the curb on Tuesday and switched to MetroPCS. Magically, visual voicemail (with transcription too) is back. And data speeds are insane fast. And I get 10 gigs of hotspot data for $1.50 more a month than I was paying AT&T.
Message 25 of 81
Contributor

Re: Visual Voicemail Issues in iOS 11

I did two of the bulleted recommended options above. Enable/disable airplane mode and activate Siri/reset phone.  Not sure which one or which combination worked but I now see my visual voicemails after Turning on Siri and re-setting the phone. I have an iPhone 6s+. Thank you. I am very glad because I use this feature routinely and love it. 

Message 26 of 81
Contributor

Re: Visual Voicemail Issues in iOS 11

I have tried every single recommendation with no success.  Is there a way to uninstall the latest update?  I have an iPhone 7 and do not have a prompt that says "manage storage".  Good grief. 

Message 27 of 81

Re: Visual Voicemail Issues in iOS 11

I switched to MetroPCS after no success with getting visual voicemail back with AT&T. It works perfect on iPhone 7 with Metro.

It’s not iOS, it’s AT&T’s inability to accept responsibility and fix the problem on their end.
Message 28 of 81

Re: Visual Voicemail Issues in iOS 11

Mine just randomly started working - not after an update, and well after I just gave up on getting a fix. A few days after I gave up following up on it, I rebooted my phone for some other reason and I had a voicemail notification when it came back on.

Message 29 of 81
Contributor

Re: Visual Voicemail Issues in iOS 11

I called 611 and att was able to fix the problem—this was after the att store said they couldn’t help me because I wasn’t the owner of the account. Thank goodness I was the only one in the store. I gave all the information I gave the guy in the store over the phone and they were able to do the work without the owner of the account. It was a pain. If you have to call, it helps to have another line that they can call you back on while they work on your phone. I hung up once to reboot and had to call them back and wait through the prompts. It took more to drive to the store and home again and wait for the prompts twice than it did to fix the problem.
Message 30 of 81
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support