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Visual Voicemail Issues in iOS 11

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Visual Voicemail Issues in iOS 11

The "visual" part of Visual Voicemail is no longer functioning. I get a screen with a text box "Call Voicemail" which calls and requires me to enter my password. How do I get this function working properly?

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Message 6 of 81

Re: Visual Voicemail Issues in iOS 11

My VVM has been gone since Wednesday. Tried everything in the book and nothing restores VVM. ATT is of no help when I call. My iPhone is less than two weeks old. It’s getting returned on Wednesday. I’ll switch to Android if Apple can’t get their act together and fix this IOS 11 disaster. Had no problems on my iPhone 6.
Message 11 of 81
Contributor

Re: Voicemail set up ios11

Me too!  Did anyone find an answer?

Message 12 of 81
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Accepted by ATTCustomerCare
‎10-09-2017 7:22 AM

Re: iOS 11 iPhone 7 Plus Voicemail Transcription not working after update to iOS 11

Hi all,

 

We found a few solutions searching Apple's forums. Below are a few other steps you can also try to resolve this issue.

 

  • Call your phone, leave voicemail it will pop up.
  • Enable/Disable Airplane mode.
  • Go to Settings -> Phone -> Change Voicemail Password.
  • Reset Network Settings - Note: You will have to reenter your WiFi and Bluetooth information afterward
  • Go to Settings> Siri & Search >turn on "Press Home for Siri". Then do a reset (hold home button and on/off button at the same time for 10 seconds).

 

Try that, it may help! If it does, please chat with us as will need to reset your password on our end. 

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 81
Contributor

Re: iOS 11 iPhone 7 Plus Voicemail Transcription not working after update to iOS 11

No, it is not working even after doing everything what AT&T and Apple told me to do.  Reset network settings or call my mobile number and leave voice message, etc.  Apples says it is AT&T problem and AT&T says it is Apple problem.  Classic example of finger pointing....

Message 14 of 81
Contributor

Re: Visual Voicemail Issues in iOS 11

Did that work?  I tried that and it said it was the wrong password. I tried calling the phone, and it went to VM, but then asked for the password.

i had no new missed calls but had 10 VMs when the update finished.

yes, very frustrating!

Message 15 of 81
Contributor

Re: Voicemail set up ios11

same here. frustrating.
Message 16 of 81
Contributor

Re: Voicemail set up ios11

Updated to iOS 11. It won’t take my password for voicemail. What do I do?
Message 17 of 81
Tutor

Re: Voicemail set up ios11

I tried resetting my VM password in Settings, but after I input it a second time, the screen just says "Saving Password."  But apparently never does. 

Message 18 of 81
Tutor

Re: Voicemail set up ios11

Okay, I dialed 611 for ATT and was able to reset my password using the automated system.  They texted me a temp password, which somehow brought my visual voicemail back.   I called my voicemail by holding down 1 on the phone, and then went through the prompts to setup my voicemail (apparently my greeting was erased).  I was also able to turn off the password for voicemail in the administrative options.

Message 19 of 81

Re: Visual Voicemail Issues in iOS 11

I'm having the same issue. Nothing has worked and they've reset my voicemail box several times. My phone keeps dropping the connection to my account also - I try to dial out and get a recorded message that says the call I'm trying to make isn't allowed. So I power down, power up and that part works again, but no visual voicemail or any kind of voicemail alert. I don't even care that much about voicemail, but it's maddening that it's a brand new, expensive phone and there's no solution.

Message 20 of 81
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