Why have I not received the email to confirm the unlocking request?

Hello @Juliormz,

Thank you for contacting us! We'd love to help. When did you submit your request? It can typically take up to two business days for us to respond to your unlock request. If that amount of time has passed already, be sure to check the spam folder on your e-mail. We look forward to hearing back from you!

Collin, AT&T Community Specialist