Unlocking

I bought this Iphone from an individual who said it was unlocked but now I can't get ahold of him and I can't use the device, can't att see that it's not supposed to be locked?

Responses

formerlyknownas

ACE - Sage

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117K Messages

7 years ago

What makes you think that is the case?

Seems pretty clear the seller ripped you off. Att is not required to unlock a device unless it is paid off and not connected with the account anymore. If the seller didn't pay it off, it will not be unlocked.

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Clinton65

Contributor

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3 Messages

7 years ago

I understand that and I hope that is not the case, he works on base and was very upfront with the IMEI and serial numbers. I am bad about trusting people and I'm usually punished for wanting to see the good. Anyway if he did pay it off is there anything I can do? I realize AT&T ow

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Clinton65

Contributor

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3 Messages

7 years ago

I meant can they tell me the status of my device? I know I am the one at fault and att owes me nothing, I just wanted help

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Gary L

ACE - Expert

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16.5K Messages

7 years ago

@Clinton65 wrote:
and was very upfront with the IMEI and serial numbers.

I don't understand how you are "upfront" with that?

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kdfederer

ACE - Expert

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13.1K Messages

7 years ago

You can apply for the unlock yourself at www.att.com/deviceunlock

Apply for the unlock as a non-customer.

You didn't say you were unable to unlock the phone, you said it was supposed to be unlocked.

Try the unlocking portal and let us know what happens.

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Clinton65

Unlocking

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Gary L

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